Connor Walsh

Delivering an exceptional guest journey from check-in to check out, ensuring every touchpoint is handled with discretion, efficiency, and warmth. Proactively managing guest preferences and special requests throughout their stay, fostering personalised relationships that enhance experience, loyalty, and the hotel's world renowned reputation for service excellence. AICR UK / Receptionist of the Year Finalist (2025)

Front Office Receptionist - Claridge's - London, UK

(2024-10)

• Delivering an exceptional guest journey from check-in to check out, ensuring every touchpoint is handled with discretion, efficiency, and warmth.
• Proactively managing guest preferences and special requests throughout their stay, fostering personalised relationships that enhance experience, loyalty, and the hotel's world renowned reputation for service excellence.
• AICR UK / Receptionist of the Year Finalist (2025)

Waiter - Cactus Club - Vancouver, Canada

(2024-04 - 2024-10)

• Delivered exceptional guest service and smooth dining experience through coordination with hostess, the kitchen and the restaurant staff.
• Played a central role in staff training enhancing team performance and contributing to the overall operational efficiency of the restaurant, upholding its highly regarded reputation.

Guest Relations Coordinator - Claridge's - London, UK

(2022-09 - 2023-02)

• Tailor-made the experiences for special clientele, leveraging internal hotel data analysis for daily itinerary organization.
• Served as the central communicator between departments, ensuring operational and customer service excellence that upholds the hotel's heritage and reputation.

Fairmont Gold Customer Experience Agent - Fairmont Château Whistler - Whistler, Canada

(2021-06 - 2021-09)

• Delivered superior guest service in the Fairmont Gold Lounge, managing the setup, service, and cleanup of five service periods for up to 200 covers daily.
• Coordinated food delivery between the kitchen, Gold Lounge, and the main restaurant, contributing to the hotel's renowned dining experience.

Bachelor of Business Administration - Luxury Brand Strategy - Glion Institute of Higher Education (2020-10 - 2024-02)

B.C Certificate of Graduation Dogwood Diploma - Brentwood College School (2018-09 - 2020-06)