Project Coordinator - FRC Group - Liverpool
(2023-07 - 2026-04)
- Led the Project Team in lieu of a Project Manager since October 2024. Achieved great success in our busiest quarter, with many satisfied external and internal stakeholders.
- One direct report
- Responsible for implementing a new business area; A furniture rental model.
- Complete oversight of many projects simultaneously, from processing through to completion
- Ownership of several watchlist customer contracts and all refugee resettlement work
- Working to and meeting multiple shifting deadlines
- Coordinating the many moving parts of projects; Resource, stock, lead times etc
- Keeping customers informed of dates and scope of works
- Attending sites to plan and oversee projects
- Signing off on works with customers
- Attending operations meetings to coordinate teams on large projects
- Meeting with suppliers to manage lead times
- Resolving any issues that arise after projects are complete
Customer Service Specialist - FRC Group - Liverpool
(2022-02 - 2023-07)
- Responsible for Refugee Resettlement and managing several key customers
- Handling complaints
- Attending customer meetings
- All duties from previous role
Customer Service Administrator - FRC Group - Liverpool
(2021-06 - 2022-02)
- Liaising directly with customers such as local councils, housing associations & tenants
- Routing and scheduling deliveries of products across the UK, ensuring efficiency of logistics operation and delivery within customer lead times
- Answering telephone and email queries in a professional and helpful manner
- Processing orders and ensuring successful deliveries
- All duties from previous role
Customer Service Advisor - FRC Group - Liverpool
(2021-03 - 2021-06)
- Using computer-based systems such as Excel.
- Dealing with customers and suppliers via email and telephone.
- Booking in stock with suppliers
- Producing daily reports of incoming stock
- Signing off and printing delivery notes
- Managing warranties on appliances
- Administrative tasks. For example: KPI's
Volunteer - Kensington Food Bank - Liverpool
(2021-02 - 2022-10)
- Distributing food and other essential supplies.
Technician Assistant - Linings and Coatings Company - Wrexham
(2020-11 - 2021-02)
- Manual handling, preparing and bonding steel plates.
Volunteer English Teacher - Angloville - Poznan, Poland
(2019-06 - 2019-07)
- Teaching English as a foreign language to teenagers and young adults.
Bar staff - Cross Foxes Coedpoeth - Coedpoeth, Wrexham
(2014-06 - 2016-08)
- Handling money, using a cash register.
Kitchen Porter - Coedpoeth Tandoori - Coedpoeth, Wrexham
(2013-08 - 2014-06)
