Corinne Cleverley

A capable finance professional with over 30 years' experience in financial services and the financial sector, with the experience and skill set to carry out a variety of duties with self-confidence, across different functions and competencies and to interact and communicate with people at all levels. Able to work individually or as part of a collaborative team. Comfortable working in a fast paced, hands-on environment and consider no task too big or small and continuously drives for self-improvement.

Credit Controller - Pro Insurance Solutions Ltd

(2024-06)

Implement and manage the credit control function for Pro Global Group

• Manage customer accounts.
• Lead the cash collection process.
• Regular reporting on problem accounts and late payments.
• Liaise with internal stakeholders to expedite query resolution and set agreed SLAs for these.
• Liaise with senior managers to mitigate risk and provision of unrecoverable debt and improve working capital.
• Support cash flow forecasting with regular updates on payments, payment trends and promises to pay.
• Design and implement the issuing of customer statements.
• Lead process improvements and implementation of credit control procedures.

Senior Arrears Case Consultant - Bank of Ireland Group

(2022-11 - 2024-05)

To build relationships with customers to understand their personal and financial circumstances. Assessing information and make appropriate decisions that support the customer.

• Contact customers to understand their financial circumstances
• Using collaboration and influencing skills to agree a sustainable strategy.
• Signposting customers to agencies that can provide further support (e.g., external agencies and debt advice organisations).
• Chairing and leading calls between key partners to discuss individual cases and agree appropriate forbearance to address the immediate customer needs
• Be a subject matter authority for more complex cases including (but not limited to) Legal Referrals, Receivership Referrals, Portfolios, Negative Equity, Lease Arrears, Property Sale and higher arrears accounts.
• Attention to detail and focus on delivering quality outcomes for customers
• Exceptional listening skills and problem-solving mentality.
• High level of problem solving, and decision making with the ability to influence and suggest tailored solutions within pre-defined mandates.
• Dealing with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.
• Listening to and understand customers, always aiming to offer them the best possible service and outcome.
• Working collaboratively, keeping an open mind and can-do attitude to find tailored solutions to customer's complicated situations, whilst minimising losses to the Bank.

Senior Credit Controller - Euromoney plc

(2022-06 - 2022-10)

Project role, working with the Head of Credit.

• Maintain regular contact with delinquent customers to discuss and secure payment of invoiced sales, in accordance with the applicable collections process and policy.
• Ensure accurate and up to date status reporting is maintained for scheduled ledger reviews with OTC management.
• Deliver against defined targets, KPIs and SLAs
• Record and clearly communicate all disputes and invoice queries/customer enquiries to internal stakeholders and progress to required conclusion.
• Ensure appropriate escalation of issues and risks to other team members or Team Lead
• Investigate, reconcile and action unallocated cash receipts and other credit transactions to minimise open balances and maintain reporting accuracy.
• Coordinate and attend regular meetings with internal business stakeholders to escalate collection issues and agree actions for resolution.
• Prepare any ad hoc analysis or reports as required.
• Support the Credit Control Team Lead in ad hoc project work when required.

Senior Credit Controller - Franklin James Credit Management

(2021-08 - 2022-05)

Ownership of credit control, debt recovery, debt and credit management of client's ledgers

• Supervision of credit control team
• Reconciliation of accounts
• Maintaining and setting up client and customer accounts
• Query investigation and resolution
• Build rapport with key clients and customers in order to build and maintain collaborative relationships.
• Improving processes/identifying areas for streamlining the collection, credit and debt management functions
• Credit checking and monitoring of customers
• Regular reporting on client's ledgers, actions taken, recommendations for bad debt, write offs and legal action.
• Prepare accounts, including all supporting documentation for legal process, including issuing letters before action.

Finance Assistant/Accounts Receivable - UCAS

(2020-01 - 2021-08)

EMEA Credit Controller - Westcon Group

(2017-10 - 2017-12)

Operational Finance Analyst - Towergate Insurance

(2017-02 - 2017-10)

Credit Controller - The Jockey Club Racecourses Ltd

(2014-09 - 2016-12)

Various different establishments - Cheltenham Temping

(2014-01 - 2014-05)

Account/Office Manager - IRP Services

(2008-08 - 2013-12)

Senior Operations Clerk - Barclays Sales Financing

(1998-12 - 2004-04)

Credit Controller - Hastings & Rother NHS Trust

(1996-04 - 1998-11)

Accounts Payable Assistant - Hastings & Rother NHS Trust

(1993-03 - 1996-03)

Accounts Payable - South East Thames Regional Health Authority

(1990-01 - 1993-03)

Administrative Officer - Department of Environment

(1987-10 - 1989-12)

O level/GCSE - The Grove School, Hastings (1977 - 1984)

Psychology GCSE - Psychology - Hastings College (1992 - 1992)

AAT (Association of Accounting Technicians) - Level 2 - Accounting - Hastings College (1993 - 1993)