Sara Mcfarland

I have worked in accounts, credit control, and customer service departments for many years and I have a very good understanding of all aspects of accounts procedures and reception duties. I am comfortable dealing with customers and suppliers face to face and over the phone. I am honest, hardworking, approachable, and reliable, and I am used to working on my own initiative. I have experience of working on Sage Line 50 & 200 Accounts, Protean, Sypro, Boss, and Microsoft Office.

Credit Controller - Tom Howley Limited

(2021)

• Dealing with high-end, high-value, bespoke kitchen orders, collecting all monies due via phone, email, and text.
• Speaking to clients and processing card payments over the phone, and sending payment links via Adyen card portal and Stripe.
• Processing invoices, allocating funds received, raising credit notes, and issuing refunds to clients.
• Dealing with customer queries over the phone, and speaking with fitters regarding any issues with installation.
• Monitoring inbox with high volume of emails received, dealing with customer queries, showroom managers, and field installation managers.
• Dealing with finance applications and claiming the finance when jobs are complete.
• Processing fitters’ invoices ready for payment.
• Dealing with all other credit control duties and supporting other team members if needed in purchase ledger and commission payments.

Credit Controller - AVSL Group Limited

(2017 - 2021)

• Processing payments received via Bacs and cheque and posting cash onto customer accounts.
• Taking credit card payments from customers via Take Payments card system.
• Managing ledger of over 500 clients and contacting customers via phone and email to collect monies owed on 30 and 60 day accounts.
• Making notes on each account relating to customer comments and feedback.
• Dealing with all customer queries, raising credit notes, and all other credit control duties.

Company Secretary / Accounts Manager - Walkden Warehousing Limited

(2011 - 2016)

• Responsible for the daily running of the accounts office, making all decisions relating to finance within the company.
• Duties included all the sales/purchase ledger, paying suppliers via Bacs and cheque, allocating cash receipts to Sage Line 50, and transferring daily invoicing values to RBS Invoice Finance Facflow.
• Reconciling Facflow by the 15th of each month, investigating any variances, and assisting RBS Invoice Finance with periodic audits.
• Calculating staff hours from clock cards and collating onto Excel to process monthly payments.
• Also responsible for petty cash, credit control, all customer and supplier queries, and all other accounts duties.

8 GCSE passes - Hope High Secondary School, Salford (1983 - 1988)

RSA 1 & 2 – Pass; Core Text Processing Skills – Distinction - Start Training Limited (1989 - 1991)

NVQ – Customer Service Level 3; Various Sage Training Courses – Sage Line 50/Bookkeeping (1998 - 1998)