Craig Brookes
Customer Experience Manager
Talent
Manchester, ManchesterMember since January 12, 2025
·
Hire this person
Send a job offer directly to this candidate
About
Customer Experience Manager for a global Pension and Insurance firm. Experience working to deliver good outcomes for customers across Banking, Mortgages and Insurance. I am passionate about supporting the needs of all customers, including those experiencing vulnerability. I am a proven leader and confident in driving teams to sucess.
Experience
Customer Experience Manager for large Pension and Insurance provider, Phoenix Group. June 2023-Present.
Vulnerable Customer Manager for Secured Lender, Together Money. Jan 2018 - June 2023.
Mortgage Advice Manager and Trainer for High Street Bank, Co-op Bank. September 2010- Jan 2018.
Education
GCSE'S, A-Levels and CeMAP.
