Laura Blackmore
Customer Experience & Technical Leader
Talent
Northwich, CheshireMember since October 1, 2025
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About
Proven SaaS leader with 10+ years scaling post-sales functions in Series A–C startups. Expert in technical product implementation, onboarding, and customer success, with a track record of reducing churn, driving adoption, and expanding enterprise accounts including IKEA & Porsche. Experienced in building CS, Support & Professional Services teams, creating playbooks, and partnering with global brands to deliver tangible ROI.
Experience
- Reduced customer churn by 20% YoY in first CS leader role at Cascade.
- Built and scaled a 20+ person global remote CS org from scratch at Cascade.
- Delivered $1.7M services revenue in first Services leader role at Cascade.
- Closed $2M in expansion revenue in year one at SafetyCulture.
- Managed a $1.5m book of business with an average ARR of $200k at Peak AI.
Education
BSc Business Information Systems
Liverpool John Moores University, 2010
