Laura Blackmore

Proven SaaS leader with 10+ years scaling post-sales functions in Series A–C startups. Expert in technical product implementation, onboarding, and customer success, with a track record of reducing churn, driving adoption, and expanding enterprise accounts including IKEA & Porsche. Experienced in building CS, Support & Professional Services teams, creating playbooks, and partnering with global brands to deliver tangible ROI.

• Reduced customer churn by 20% YoY in first CS leader role at Cascade.
• Built and scaled a 20+ person global remote CS org from scratch at Cascade.
• Delivered $1.7M services revenue in first Services leader role at Cascade.
• Closed $2M in expansion revenue in year one at SafetyCulture.
• Managed a $1.5m book of business with an average ARR of $200k at Peak AI.

BSc Business Information Systems

Liverpool John Moores University, 2010