Experienced retail and account manager with over 25 years in customer-focused and commercial roles
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Experienced retail and account manager with over 25 years in customer-focused and commercial roles. Proven track record of driving sales, leading teams, and delivering outstanding customer experiences. Confident, creative, and commercially driven, with strong people-management and communication skills.
Store Manager - The Body Shop - Gretna
(2024-05)
Lead a team of 5 in a high-volume store, driving KPIs, conversion, and year-on-year growth. Responsible for recruitment, rotas, training, coaching, social media activity, and in-store events. Awarded Top Conversion vs LY and Innovation Award within first year.
Account Manager / Brand Ambassador - YSL Beauty (L'Oréal) - Carlisle
(2022-05 - 2024-04)
Managed and grew a global luxury beauty brand. Consistently delivered targets and KPIs, ran regular sales events, and delivered premium customer service with strong NPS and customer feedback.
Sales Agent (Remote) - D2MS
(2021-04 - 2022-04)
Top-performing sales agent across Green Chef and HelloFresh campaigns. High conversion and retention rates. Consistently exceeded daily and weekly targets.
Service Agent (Remote) - Wayfair
(2020-10 - 2021-04)
Awarded Customer Service Star. Delivered multi-channel support across phone, email, live chat, and social media.
Account Manager - Urban Decay Cosmetics - Carlisle
(2015-12 - 2020-09)
Achieved highest business growth in the North region for two consecutive years. Winner of multiple company awards. Successfully managed and developed a team of 4 and took the account from last place to number one.
Deputy Manager - GAME - Carlisle
(2010-09 - 2015-12)
Rapidly promoted from sales assistant to management. Increased revenue, staff performance, and KPIs. Achieved 100% mystery shop scores consistently.
Senior Team Leader - NTL / Virgin Media
(2006-03 - 2010-01)
Managed large call-centre teams, delivering customer service, retention, and staff training.
Store Manager - Internet Exchange / Learn Direct
(2001-01 - 2006-02)
Managed an IT training centre, delivering face-to-face and online teaching, staff management, and monthly targets.
Store Manager - Athena Galleries
(1997-03 - 2001-10)
Full store management including recruitment, merchandising, cash handling, and staff development.
A Level - Business Management - Kingston College
GCSEs - Raynes Park High School
