Craig Peacock
Retail Manager
Talent
GBMember since June 15, 2026
Store Operations & LeadershipP&L Management & Cost ControlStaff Training & DevelopmentCustomer Experience & Complaint ResolutionStock Control & Inventory ManagementKPI & Performance ManagementFood Safety & HACCP ComplianceRota Planning & Workforce SchedulingAudits & ComplianceMicrosoft Office & IT SystemsFirst Aid
·
Hire this person
Send a job offer directly to this candidate
Store Operations & LeadershipP&L Management & Cost ControlStaff Training & DevelopmentCustomer Experience & Complaint ResolutionStock Control & Inventory Management
About
Results-driven Retail Manager with 9+ years' experience in fast-paced, customer-focused environments, including 7+ years in leadership roles. Proven ability to drive sales performance, maintain high operational standards, and lead high-performing teams. Highly organised with strong skills in staff development, rota planning, P&L control, and customer experience management.
Experience
Assistant Manager - Five Guys
(2024-09)
- Oversee day-to-day store operations in a high-volume environment
- Manage staffing levels, rotas, and workforce planning
- Monitor customer satisfaction through reviews and mystery shopper results
- Ensure compliance with food safety and HACCP standards
- Lead staff training, development, and performance reviews
Shop Manager - Greggs
(2023-04 - 2024-09)
- Managed all store operations including staffing, stock and financial performance
- Controlled P&L through labour, waste and stock management
- Delivered strong audit and compliance results
Restaurant Manager - Tim Hortons
(2019-12 - 2023-01)
- Managed full restaurant operations including staffing and performance metrics
- Oversaw health, safety and COVID compliance
- Prepared for and passed audits successfully
Education
Visual Communication - Visual Communication - West of Scotland College (2013 - 2014)
GCSEs - Springburn Academy
Skills
Retail Manager
