D K

Experienced Office Administrator with a strong background in administration, HR support & recruitment coordination. Currently working at RAW Roofing & Construction Ltd, where I support the day-to-day running of the business, including employee administration, record management, customer enquiries and general office operations. I have experience working in busy environments, managing multiple priorities, maintaining accurate records and supporting managers, colleagues and customers.

Previous roles have included coordinating training programmes and administrative services at the London Borough of Hillingdon, where I developed strong organisational, communication and problem-solving skills. I am confident using Microsoft Office and a range of internal systems, and I enjoy finding practical solutions to keep processes running smoothly. I take pride in being organised, reliable and approachable, with a genuine commitment to providing excellent support to both customers and colleagues.

Administrator - RAW Roofing & Construction Ltd

(2012-01)

• Being first point of contact for departments, clients and customer queries
• Ensured efficient daily running of a smooth office, across all departments
• Managed office administration and supported senior management with business guidance
• Handled email and telephone correspondence with customers, clients and employees professionally
• Processed and issued invoices efficiently
• Updated database systems both manually and using software applications
• Coordinated appointments and diary updates for staff and travel bookings
• Developed tailored solutions, demonstrated accountability and presented alternatives
• Maintained customer relationships through effective telephone, face to face, and email communication
• Cultivated strong relationships with suppliers, clients and customers
• Enhanced customer service procedures and standards within organisation
• Served as primary point of contact for employee issues in HR, Recruitment and Payroll
• Processed new starters and leavers, coordinating on-boarding processes
• Performed pre-employment checks including identification and right to work verification
• Managed staff records while tracking holiday and sickness absences
• Monitored short and long-term sickness, maternity and paternity leave for payroll calculations
• Created and updated employee files manually and electronically
• Managed staff interactions with sensitivity and professionalism, ensuring minimal disruption
• Managed employee departure procedures effectively as Office Administrator
• Any other administrative support required

Part-time Administrative Assistant - EMS (Ealing Music Services) The London Borough of Ealing

(2019-06 - 2023-03)

• Provided administrative support to help ensure the smooth day-to-day running of the service in a busy environment
• Managed Outlook diaries and arranged meetings, interviews, room bookings and events, ensuring everything was organised and completed on time
• Maintained accurate student records, databases and confidential documents, ensuring information was up to date and stored correctly
• Processed enrolments, registrations, payments and correspondence accurately and within agreed deadlines
• Coordinated lesson timetables, examinations, concerts and music events across multiple schools, working closely with staff and external stakeholders to ensure everything ran smoothly
• Acted as the first point of contact for parents, schools, tutors and external organisations, dealing with enquiries professionally and building positive working relationships
• Prepared reports, letters, spreadsheets and other documentation using Microsoft Word, Excel, Outlook and internal systems
• Supported senior managers with administrative tasks, projects and monthly reporting requirements
• Monitored records and documentation, tracked deadlines and managed competing priorities to ensure work was completed accurately and on time
• Assisted in reviewing administrative processes and identifying ways to improve efficiency and service delivery
• Demonstrated strong organisational skills, attention to detail and the ability to remain calm and focused when working under pressure
• Worked independently and as part of a team, using initiative to support colleagues and deliver a high standard of customer service

Administrator (HR) - Brentway Cars

(2009-04 - 2011-12)

• Recorded employee data including attendance and compensation as HR and Payroll Coordinator
• Ensuring the smooth running of the office, HR, facilities, and administration
• Managed diary and travel arrangements for senior staff
• Processing new starters, Leavers, ensuring Contracts, Security Checks, H&S, ER issues, office administration
• Conducted recruitment and onboarding processes for new employees
• Handled employee queries, provided HR guidance and explained payroll processes effectively
• Processing the recruitment and selection process, recruitment requisitions and advertising through to the final stage of the campaign
• Manage the leaver administration process, and conduct exit interviews to gather feedback for organisational improvement

Training and Development Officer - The London Borough of Hillingdon

(2004-01 - 2009-03)

• Managed training department to implement best practice and deliver exceptional service to service users
• Assisted Programme Manager in managing and developing high-quality multi-agency services
• Updated employee files and ensured accurate record-keeping in line with regulatory requirements
• Administered health and welfare plans
• To revise, edit and proof-read company policies and procedures
• Led volunteer development programme with service users
• Managed recruitment for training courses and employee and volunteer hiring process
• Developed comprehensive orientation resources for new volunteers, covering handbooks, programmes, and training kits
• Developed and disseminated volunteer policy and procedure documents
• Managed volunteers during their appointments to retain or replace candidates
• Meets with volunteers to assess their progress and satisfaction, as well as to conduct performance evaluations or skills audits
• Distributing monthly reports and demonstrating excellent time management
• Assessed and addressed developmental training needs as Training and Development Officer
• Conducted training needs analysis and designed effective training programmes
• Personal employment adviser for all levels of skills
• Recruiting candidates based on their skill level for potential training services, working with clients for apprentice schemes
• To Manage the whole cycle of the Training, Learning and Development of the services users and Volunteers
• Working with a multi-disciplinary team within a large diverse community
• Identifying, Evaluating, Monitoring, Mentoring and reviewing individual and/or group needs to support within the requirements of Equality and Diversity
• Planned and managed training programmes to enhance organisational growth
• Designing, devising and delivering Training programmes suitable for diverse and all age group range

Office/HR Administrator - Brightness Properties and Cleaning Ltd

(2001-09 - 2003-12)

• Responsible for all Office Management and PA duties and supported the FD with all Property and HR Maintenance and Administration
• Processed all administration duties, managing and updating files and database
• Responsible for daily running the office- the filing, copying, report writing, and invoicing jobs
• Responsible to handle the telephone, email, fax, and face to face enquiries
• Make daily work plan of senior management with in a timescale