Dan Nicklin
Service / Business Programme Manager
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About
A focussed Operational Manager, passionate and proven leader with 14 years’ managerial experience in a large corporate organisation within the customer service & engineering environments. Implementing change and embedding the values of the business whilst delivering world class customer service. Driving the productivity and efficiency of a multi discipline workforce to deliver against time & financially critical targets.
Successfully managed multi million pound budgets on high profile projects through acute commercial and compliance awareness.
Experience
- Operations management
- Strong analytic skills
- Fibre optic, New era and legacy technical knowledge
- Legacy copper network jointing, maintenance, installation & faulting technical experience
- Project management – FTTP (Legacy, Connectorised & Spine) & FTTC design and rollout
- Leading large teams of multiple disciplines including Contractor, Consultants and stakeholders
- Customer facing and engineering experience
- Complaint handling, end to end for best customer outcomes
- Commercial and Operational Compliance and audit
- Financial and budget control
- Innovation & change implementation
- IOSH Accredited Risk Management, Personal, Staff, Public & Asset
- Strategy implementation
- Networking, customer, supplier, stakeholder engagement
- Policy and contract Negotiation
- Safety & Quality Compliance
Education
Practical Project Management methodology provided by BT
BT supported NVQ Level 6 in management.
Mental Health awareness and support training
Systems; Microsoft Proficient.
9 GCSE’s A-C inc Maths, English, Science’s, IT, French, BTEC Diploma in public service
NVQ L2 in Hospitality
City & Guilds IT
IOSH Risk Management; Personal, Staff, Public & Asset
Working Near Water (BT)
RESCUE 3 EUROPE - Swift Water Rescue Technician (East Cornwall Search and Rescue)
