Daniel Emmerson

I am highly commercial and results-driven Major Incident Manager with demonstrable service improvement and incident management expertise gained withinglobal network operations. Crisismanagement experience with the ability to adapt to complex technical issues.Delivers strong client services in challenging markets and consistently delivers high service levels in accordance with SLAs.Possesses strong analytical skills allied with the ability to optimise service performance and maintain effective communication with customers at all levels.

I have extensive Major Incident Management experience as well as Problem and Change Management. I have worked for UK Government Depts at middle management level and have a good understanding of the ITIL framework.

I have ITIL V3 and V4 certified