Daniel Gosling

Results-driven Operations and Manufacturing Specialist with extensive experience across industrial glass production, uPVC assembly, hospitality management, and customer service. Proven track record in operating complex machinery (including Hegla laminate cutters), executing precise technical tasks, and upholding rigorous quality and safety standards. Highly adaptable leader adept at shift supervision, workflow optimization, cash management, and high-volume output.

Glass Cutter - Anglian Windows (Norwich) - Norwich

(2025-09)

• Precision-operate a Hegla laminate glass cutting machine to manufacture units strictly aligned with client specifications.
• Interpret complex technical production schedules to organize labeled barrows, ensuring efficient downstream workflow.
• Conduct multi-stage quality inspections to identify defects early and minimize waste.
• Perform daily machinery status checks and routine preventative maintenance to minimize equipment downtime.

Window & Door Manufacturing Operative - Genius PVC Systems (Norwich) - Norwich

(2023-09 - 2025-09)

• Fabricated bespoke uPVC windows and doors, performing specialized tasks including beading, sash hanging, patio assembly, and tilt-and-turn fabrication.
• Cross-trained across multiple production lines to fill operational gaps and assist the team in consistently meeting tight delivery deadlines.
• Upheld strict quality control standards, ensuring zero-defect dispatches to customers.

Chef & Front of House Supervisor - Fieldfare (Greene King, Norwich) - Norwich

(2018-10 - 2019-10)

• Chef (Mar 2019 – Oct 2019): Managed line cooking operations, food prep, stock rotation, and strict COSHH hygiene compliance.
• Front of House Supervisor (Oct 2018 – Mar 2019): Led shift teams, managed customer inquiries and resolutions, oversaw bar operations, and ensured high standards of service.

Assistant Manager - Artorios - Norwich

(2017-06 - 2018-09)

• Managed daily venue security, opening/closing protocols, alarm systems, and staff scheduling.
• Handled financial administration, including daily cash/PDQ register audits, deposit tracking, and weekly reconciliation reports.
• Led, trained, and mentored front-of-house staff to ensure consistently high service standards.

Front of House Assistant - Castle Carvery - The Racecourse - Norwich

(2016-12 - 2017-06)

• Welcomed and seated high volumes of guests in a fast-paced, family-friendly carvery venue, delivering attentive customer service during peak meal times.
• Processed customer table orders and payments using EPOS terminals while accurately managing daily cash handling and card processing.
• Operated the bar area, pouring and serving alcoholic, soft, and hot drinks in compliance with licensing regulations and brand standards.
• Maintained exceptional cleanliness and hygiene across dining spaces, enforcing quick table turnarounds to maximize seating capacity and minimize customer wait times.
• Handled guest inquiries, accommodated dietary requirements, and resolved minor customer service issues promptly to ensure high customer satisfaction.

Retail Assistant - B&M

(2016-06 - 2016-09)

Crew Member - McDonald's

(2016-01 - 2016-05)

Customer Service & Sales Representative - Anglian Windows / Natures Room / ADP

(2013-09 - 2015-12)

Intermediate Level Apprenticeship in Food and Beverage Service - Food and Beverage Service - People 1st / Federation for Industry Sector Skills & Standards (2018)

Pearson Edexcel Level 2 NVQ Diploma in Food and Beverage Service (QCF) - Food and Beverage Service - HIT Training Ltd (2018)

Pearson BTEC Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service) (QCF) - Hospitality and Catering - HIT Training Ltd (2017)

Level 1 Diploma in Mechanics - Mechanics - Norfolk Training Services, Norwich (2012 - 2013)

EDI Level 1 Award in Personal and Social Development - Personal and Social Development - EDI (2012)

Functional Skills Qualifications - English (Level 1 & Units up to Level 2), Mathematics (Level 1) - Pearson Edexcel / EDI (2012 - 2017)