Workforce Management Consultant
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Daniel is a seasoned Technical Trainer specializing in Workforce Management & Engagement with 10+ years' experience in the Contact Centre arena. During his career, Daniel has provided oversight and shared industry best practices to implement WEM systems for organizations around the globe, across a wide range of industries. He currently resides in Liverpool, England.
Workforce Management Consultant - Noble Systems - 6 years
Principal Technial Trainer - Aspect Software - 6 years
Operations Analyst - Bank of America (MBNA) - 7 years
BA Hons Degree - Geography with Planning - Sheffield Hallam University
