Daniel Heppell

Results-driven sales and customer service professional with 5+ years in telecoms and retail. Proven record of consistently hitting and exceeding targets across complex, fast-changing sales environments. Skilled in coaching, upselling, and delivering exceptional customer experiences.

Customer Service & Sales Advisor - BT and EE

(2020-02)

• Consistently met or exceeded sales targets month-on-month across 4+ years, selling TV, mobile, and insurance products
• Appointed Samsung Elite Brand Ambassador, leveraging expert product knowledge to drive device adoption and customer satisfaction
• Delivered floorwalking mentorship to new and experienced advisors, upskilling teams on sales techniques and customer engagement

Retail Assistant / Team Member - Aldi UK

(2016 - 2020)

• Managed stock, merchandising, and daily store operations while resolving customer complaints to maintain high service standards
• Contributed to a high-performing team environment, ensuring consistent compliance with Aldi's operational and presentation standards
• Handled high-volume customer interactions efficiently, building strong product knowledge across a fast-paced retail setting

Team Member / Key Holder - Subway

(2014 - 2016)

• Trusted as Key Holder responsible for store opening/closing, safe security, and accurate cash and card transaction handling

GCSE - Maths

GCSE - English

GCSE - Science