Sales Manager - Betfred - Redhill
(2015-05 - 2026-05)
- Provided high-standard personalised customer service while meeting customer expectations promptly.
- Took responsibility for cash handling and applied banking security procedures consistently.
- Directed attention to targets and forward planning for changing customer needs.
- Coordinated shop administration through action plans, rotas, and recruitment decisions.
- Built strong relationships with customers and supported teamwork with staff members.
- Chose initiative by working over time and covering duties on days off.
- Managed commute flexibility to maintain reliable coverage for operational needs.
- Implemented training programmes, improving team performance levels.
Admin Assistant - Sutton and East Surrey Water - Redhill
(2010-04 - 2015-09)
- Welcomed numerous visitors, including VIPs, vendors, and interview candidates daily.
- Opened incoming post and distributed items to correct office contacts promptly.
- Answered incoming and outgoing calls, recording clear messages for recipients.
- Distributed employee notices and posted announcements across the office as required.
- Maintained a clean reception area, including lounge and surrounding spaces.
- Supported event planning by arranging travel and completing logistical checks.
- Completed data entry, tracking CVs and maintaining the applicant tracking system.
Domestic cleaner - BEE Services UK Ltd, Brooklands School - Reigate
(2014-04 - 2015-08)
Extra part-time domestic employment
- Created a welcoming environment for guests through thorough cleaning and maintenance of reception area and guest rooms.
- Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
Events Manager - The Barley Corn Inn - Marlborough
(2014-09 - 2015-05)
- Communicating, maintaining and developing client relationships
- Studying the best way to carry out the event
- Delivering events on time, within budget, that meet expectations
- Drawing up the budget for the all that is needed
- Negotiating for low prices on behalf of the client
- Handling all the money and keeping a record of the expenses
- Managing supplier relationships
- Being responsible for all project budgets from start to finish
- Ensuring excellent customer service and quality delivery
- Involved in day-to-day run of the business
Admin Assistant - Stedfast Services - Redhill
(2014-04 - 2014-09)
- Responding and accurately recording customer queries over the phone or via email
- Ensuring that manager was kept fully aware of any relevant feedback
- Adhere to all company credit policies to ensure that all revenue expected was being received
- Ensuring high level of liaison between company and contractors
- Handling invoices
- Ensuring a high level of product knowledge
- Maximizing selling opportunities
- Online research/ collecting data of the market
- General office duties
- Promoting company's services
Deputy Manager - Coral Racing Ltd. - Redhill
(2007-09 - 2014-04)
- Achieved strong growth in sales 44% increase of yearly turnover exceeding the targets
- Developed strong target orientation
- Acknowledged for meeting company's goals while maintaining excellent customer service
- Proved skills in leadership, communication and problem solving
- Experienced in human resources: training and mentoring future professionals
- Planning and implementing creative strategies of streaming boosts in sales
- Experienced in cash and budget handling, managing delegation, constructive rota planning
- Customized with advertising requirements and active implementation
Personal Trainer - Fitness Zone - Reigate
(2009-05 - 2010-02)
- Promoted a safe and interactive environment for club clients and members.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Designed enjoyable and innovative customised training programmes based upon fitness goals.
- Maintained detailed personal training records and updated progress after each session for each client served.
- Managed the Personal Trainer schedule and stayed within budgeted non-session hours.