Daniel Rcihardson

Customer-focused hospitality and retail professional with over a decade of front-line experience, including progression from Receptionist to Guest Service Manager. Combines strong interpersonal and problem-solving skills with an entrepreneurial mindset, having independently built and run an e-commerce store. Recently spent four months travelling across Asia, gaining first-hand experience adapting to new cultures, managing logistics independently, and working with people from diverse backgrounds.

Now seeking a remote, location-independent role where these skills can be applied flexibly from anywhere in the world.

Customer Associate at Wilko (2014 – 2021)

• Delivered efficient, knowledgeable customer service across a busy retail floor, cross-trained in sales.
• Built in-depth product knowledge, including consumer electronics, to support customer purchasing decisions.
• Applied strong attention to detail and active listening to resolve customer queries effectively.

Volunteer at Workaway (2019 – 2019)

• Completed two volunteer placements abroad, adapting quickly to new teams, cultures, and working environments.
• Demonstrated flexibility and creative problem-solving while collaborating with people from diverse backgrounds.

Covid-19 Volunteer at Leeds City Council (2020 – 2020)

• Supported vulnerable residents during the early stages of the pandemic with shopping and prescription collection.

Guest Services Receptionist → Guest Service Manager at Ibis Styles Leeds Arena (2021-06 – 2026-04)

• Progressed from front-of-house Receptionist to Guest Service Manager, taking on responsibility for team performance and guest satisfaction.
• Managed guest check-in/check-out, bookings, and queries efficiently using the FOLS property management system, transitioning to Opera PMS.
• Handled telephone and email correspondence, resolving guest issues promptly and professionally.
• Supported and coordinated with the Food & Beverage team during breakfast service.
• Built strong communication, leadership, and problem-solving skills in a fast-paced, guest-facing environment.

Independent Travel — Asia (2026-04 – 2026-08)

Career break

• Took a four-month break to travel independently across Asia, managing itinerary planning, budgeting, and logistics solo.
• Developed adaptability, resilience, and cross-cultural communication skills through immersion in varied environments.

GCSEs & A-Levels – Temple Moor High School Science College (2009 – 2012)