Daniel Read

My background is in strategic customer success for AI platforms in pharma, owning senior stakeholder relationships, driving adoption and renewal, and acting as the bridge between client objectives and product delivery teams. I've recently begun acting as an Enterprise AI Enablement Lead for my company to try to add in efficiencies in our otherwise fairly traditional Medical Writing teams.

Currently a Senior Customer Success Manager at OKRA.ai, part of Envision Pharma Group, I lead high‑value enterprise relationships within the pharmaceutical and healthcare sector. I serve as the strategic point of contact for key global clients, responsible for delivering OKRA’s Medical Affairs AI Brain platform across platform delivery, people engagement, process alignment and performance outcomes.

My role spans the full customer lifecycle, including contract negotiation, onboarding, implementation, user training, business‑as‑usual operations, and renewal and expansion activities. I work closely with Product, Engineering, Medical Writing and Consultancy teams to align client expectations with technical capability, embedding structured feedback loops to drive continuous product and service improvement.

Previously, as a Customer Success Manager and Account Manager at OKRA.ai, I managed top‑20 pharmaceutical accounts across Commercial, Medical Affairs, Value Access & Pricing and Real‑World Evidence use cases. I consistently identified and delivered growth opportunities, including securing a £2.7m annual greenfield contract and expanding existing clients across multiple territories. I was promoted into a senior leadership role in recognition of both commercial impact and my contribution to shaping customer success strategy at scale.

I have a BA in Modern History from Oxford Brookes University