Daniela Ceban

Hospitality and reservations professional with over three years of experience at Leonardo Hotel Edinburgh Murrayfield, combining guest support, booking administration, night operations and duty management. Experienced in OPERA PMS, accurate guest records, operational reporting and resolving time-sensitive enquiries. Comfortable working independently during out-of-hours shifts, communicating professionally by phone and email, and supporting a smooth customer journey.

Auditor & Duty Manager / Night Operations at Leonardo Hotel Edinburgh Murrayfield (2023-01 – Present)

• Handle guest enquiries and booking-related requests, including reviewing reservation details and coordinating updates with hotel teams.
• Use OPERA PMS to access and maintain guest profiles, reservation information and operational records with attention to accuracy and confidentiality.
• Resolve guest concerns calmly and professionally, including unexpected requests and last-minute changes during busy or overnight shifts.
• Prepare and check night-audit, payment and operational reports; identify discrepancies and follow established procedures.
• Prioritise competing tasks, communicate clear handovers and maintain service standards while working independently during night operations.

Freelance Virtual Assistant at Amazon Seller Support (2019 – 2020)

• Supported customer and operational enquiries, tracked outstanding issues and maintained organised digital records.
• Updated spreadsheets and reports using Excel and Google Sheets; followed up on requests and deadlines.

Customer Support / Call Centre (2019 – 2020)

• Responded to customer enquiries, provided support and recorded information accurately.

Bachelor's Degree in Arts Management – Academy of Music, Theatre and Fine Arts (AMTAP), Moldova