Uday Joshi

Reliable and customer-focused Customer Service and Administration professional with extensive experience across customer support, office administration, order processing, data entry, transport coordination and business operations in the UK and overseas. Experienced in handling customer and client enquiries, processing orders, maintaining accurate records, updating business systems and preparing documentation. Currently working with SAP to process customer orders, update system information and investigate discrepancies.

Strong communication, organisation and problem-solving skills, with the ability to manage competing priorities and meet deadlines. Confident working independently and as part of a team, with the adaptability and self-discipline required for remote and hybrid working environments.

WAREHOUSE / CUSTOMER ORDER ADMINISTRATOR at Boeing Distribution Service Inc (2026-08 – Present)

• Process and manage customer orders through SAP, ensuring accurate and timely data entry and system updates.
• Review customer requirements, part numbers, quantities and order priorities.
• Enter and update order quantities, stock movements and processing information within SAP.
• Check system information against customer requirements to maintain high levels of accuracy.
• Prepare completed orders and generate release notes and supporting documentation.
• Investigate discrepancies between physical stock, customer orders and system records.
• Communicate with internal departments to resolve order and processing issues.
• Maintain accurate records of orders, stock movements and completed work.
• Prioritise workloads according to customer requirements and deadlines.
• Support daily administration by keeping documentation and system information accurate and up to date.
• Follow company procedures, quality standards and data-handling requirements.

WAREHOUSE OPERATIVE at World of Books (2025-10 – 2026-07)

• Processed high volumes of customer orders using scanning and computer systems.
• Checked products, quantities and order information to ensure accuracy before dispatch.
• Maintained accurate stock and inventory records.
• Investigated and reported discrepancies when required.
• Worked towards daily performance targets and KPIs.
• Managed competing priorities while maintaining accuracy and productivity.
• Worked effectively within a busy team and followed company procedures.
• Maintained high standards of health & safety and operational compliance.

AUTO MAIL MACHINE OPERATOR at Paragon C.C. (2024-01 – 2025-09)

• Processed large volumes of customer correspondence accurately and within required deadlines.
• Checked customer information, labels, documents, graphics and printed materials for accuracy.
• Recorded production information, machine issues and maintenance requirements.
• Performed detailed quality checks and identified errors before completion.
• Prioritised urgent work and managed multiple tasks in a fast-paced environment.
• Worked with different departments and supported multiple production processes.
• Maintained accurate stock records for paper, envelopes, ink and other materials.
• Communicated with colleagues to resolve processing and quality issues.
• Trained new employees on equipment operation, quality checks and workplace procedures.
• Worked with confidential information in accordance with GDPR and data-protection principles.

BOOKKEEPER & PAYROLL TRAINEE at Future Connect Accountants (2023-06 – 2023-12)

• Maintained purchase and sales ledgers, invoices and financial records.
• Completed accurate data entry and bank reconciliations.
• Assisted with payroll administration, including PAYE, pensions and statutory payments.
• Prepared VAT information and supported HMRC submissions.
• Produced financial reports and supporting documentation.
• Used accounting systems and Excel to maintain accurate records.
• Handled confidential financial and customer information professionally.

TRANSPORT ADMINISTRATOR at KTC Edibles (2022-01 – 2022-05)

• Coordinated daily transport schedules and delivery requirements.
• Communicated with drivers, customers and suppliers.
• Maintained delivery records, transport documentation and compliance paperwork.
• Monitored delivery progress and followed up on delays or discrepancies.
• Updated records and communicated changes to relevant departments.
• Prioritised urgent delivery requirements and managed multiple administrative tasks.

BUSINESS ASSOCIATE at Webial Technology Pvt Ltd (2019-12 – 2022-01)

• Managed regular client communication and customer service follow-ups.
• Responded to client requirements and coordinated with internal teams.
• Prepared reports, proposals and business documentation.
• Coordinated between clients and technical teams.
• Supported customer onboarding and ongoing client relationships.
• Maintained customer information and business records.
• Followed up on customer requests and helped progress issues to resolution.

RETAIL STORE MANAGER at Snackers (2018-05 – 2019-10)

• Managed daily store operations and customer service.
• Handled customer enquiries, complaints and issue resolution.
• Managed staff schedules and delegated daily responsibilities.
• Maintained stock and inventory records.
• Managed cash handling and prepared daily sales reports.
• Communicated with distributors and sales representatives.
• Coordinated orders and ensured customer requirements were met.

CUSTOMER SERVICE SUPERVISOR at Mobil (2016-03 – 2018-04)

• Provided professional customer service in a busy environment.
• Handled customer enquiries, payments and complaints.
• Resolved customer issues and escalated matters when appropriate.
• Maintained customer and operational records.
• Completed accurate data entry and administrative tasks.
• Monitored stock and inventory levels.
• Prepared orders for distributors.

Level 7 Diploma in Business Management in Business Management – Royal Business College (2016)

B.Com in Management – Sardar Patel University (2014)

Bookkeeping & Payroll Training in Bookkeeping & Payroll – Future Connect Accountants (2023)