999 Contact Call Handler
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A highly organised, conscientious, and motivated individual, who is eager to learn new skills. Excellent communication skills developed through extensive experience in retail, and level 2 & 3 qualifications in customer service. Also NVQ administration.
Able to efficiently liaise with people in a professional and friendly manner, as shown through various people facing roles. Gained confidence in leading a team through multiple supervisor roles. Ability to motivate and support others, proving to be a reliable and approachable team player, as well as being able to use own initiative and work independently within a fast-paced environment.
Organised and approachable professional with strong experience in administration and telephone communication. Known for having an excellent telephone manner, building positive rapport quickly, and handling calls with confidence and professionalism. Skilled at managing enquiries, providing clear information, and supporting colleagues with accurate administration.
Reliable, adaptable, and able to stay calm under pressure.
999 Contact Call Handler - Staffordshire police
(2024-01)
Talking and liaising with the public in their time of need, suspect checks and intel. Using several internal computer systems, out look and Microsoft. Liaising with other emergencies services, working individual and as part of a team. Using confidential systems, managing extreme volume of calls daily. Dealing with aggressive people on the phone and also highly emotional.
Custody detention officer - Staffordshire police
(2022-01 - 2024-01)
Looking after detainees. Sorting biometrics which involves finger printing DNA taking. Taking photographs. Liaising with solicitors and the public. Computer work. Facilitating phone calls. Managing phone calls from the public. Immigration and interpol checks. Liaising with pc officers and Sargents. Commuting travel to cover other police stations working with health and justice team supporting detainees and colleagues
Cashier and customer service - Marks and Spencer's
(2022-01 - 2022-07)
Delivery driver - Tesco, Shrewsbury - Shrewsbury, Shropshire
(2022-01 - 2022-12)
Active, on-the-move job in which customer service skills are vital. Proven to be a good listener, patient and empathetic as part of key communication skills needed for this close-contact customer based role. Dealing with customer requests and complaints at their front door, required the use of own initiative in challenging situations. Time management skills also important as was required to meet deadlines - departing and delivering groceries within set time slots.
Delivery driver and Shop-floor Assistant - Waitrose & Partners - Newport, Shropshire
(2021-01)
Similar role and skills to that at Tesco. Customer facing role. Communication was crucial. Shown adaptability, as was required to work both as a customer delivery driver and on the shop-floor. Pressurised environment with a variety of tasks carried out within time constraints. Effective team work as well as working individually. Trusted working on a till which involved cash handling.
Supervisor - Gregg's (bakery chain) - Newport, Shropshire
(2020-02)
Required to lead and manage a team, effectively being in charge of a Greggs bakery store. Responsible for banking and trusted with handling large amounts of money. Key holder and in charge of opening and closing the store as well as overseeing every day running of the bakery.
Supervisor of Housekeeping/Cleaning Department - Harper Adams University - Edgmond, Shropshire
(2016-10 - 2020-02)
Gained leadership and time management skills. Required ability to build positive working relationships with colleagues in order to effectively support and manage a team within the cleaning department at the university. Responsible for organising and taking orders, deliveries, and redistribution of chemical cleaning stock, as well as taking charge of organising rotas and stock take. Computer skills also gained.
Store Assistant/Cashier - B&M Bargains - Newport, Shropshire
(2014-07 - 2016-10)
Customer facing, retail role. Gained communication skills, which was crucial to working in a pressurised retail environment. Also trusted with cash handling and working on tills. Required ability to work as part of a team as well as individually. Organisational skills gained, effectively maintaining shelves stocked for customers with the aim to provide high standard of customer service.
Lunchtime Assistant / Teaching Assistant - Burton Borough School - Newport, Shropshire
(2009-01)
Started as a lunchtime assistant, later progressing to teaching assistant.
GCSE - English - Burton Borough School (2009-01)
GCSE - Maths - Burton Borough School (2009-01)
GCSE - History - Burton Borough School (2009-01)
GCSE - French - Burton Borough School (2009-01)
