Darcey Malcolm

Food and Beverage Assistant

Talent

St HelensMember since June 10, 2026

Customer serviceCommunication skillsServingLeadershipGymnasticsHospitalityCleaning

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Customer serviceCommunication skillsServingLeadershipGymnastics

About

I am a dedicated and driven individual who thrives on challenges and takes pride in delivering high-quality work. With a strong work ethic and a commitment to excellence, I consistently go above and beyond to achieve goals and meet deadlines set for me. I am highly organised, detail-oriented, and possess excellent listening skills.

My ability to stay focused and motivated allows me to handle multiple tasks efficiently and effectively, and my enthusiasm and friendly nature makes me a great team player. With my ability to stay calm and collected, I can attend to intense situations with an open mind and a relaxed front. I am always eager to learn and grow, and I approach every opportunity with enthusiasm and a can-do attitude.

Experience

Food and Beverage Assistant - Liverpool Football Club - Liverpool

(2025-09)

Provide excellent customer service to guests in hospitality lounges, restaurants, and executive boxes.
Welcome guests in a professional and friendly manner.
Take food and beverage orders accurately.
Serve meals, drinks, and refreshments efficiently.
Set up and clear tables before, during, and after service.
Maintain high standards of cleanliness and presentation.
Handle guest queries and resolve minor complaints professionally.
Follow food hygiene, health, and safety regulations.
Work closely with kitchen and hospitality teams to ensure smooth service.
Assist with matchday and event hospitality operations.

Food and Beverage Assistant - Everton FC - Liverpool

(2025-07)

Provide excellent customer service to guests in hospitality lounges, restaurants, and executive boxes.
Welcome guests in a professional and friendly manner.
Take food and beverage orders accurately.
Serve meals, drinks, and refreshments efficiently.
Set up and clear tables before, during, and after service.
Maintain high standards of cleanliness and presentation.
Handle guest queries and resolve minor complaints professionally.
Follow food hygiene, health, and safety regulations.
Work closely with kitchen and hospitality teams to ensure smooth service.
Assist with matchday and event hospitality operations.

Gymnastics Coach - St Helen's Gymnastics Academy - St Helens

(2018-07 - 2026-01)

Provide hands-on coaching and instruction to both recreational and squad gymnasts, focusing on improving their routines and overall performance.
Develop and implement personalised training plans for individual gymnasts, tailoring exercises and drills to their specific needs and goals.
Successfully teach and demonstrate proper technique and form, ensuring the safety and wellbeing of all gymnasts.
Foster a positive and supportive training environment, motivating and encouraging gymnasts to reach their full potential.
Regularly assess and evaluate gymnasts' progress, providing constructive feedback and guidance for improvement.
Maintain clear and open communication with parents and guardians, keeping them informed of their child's progress and addressing any concerns or questions.
Stay up-to-date with the latest coaching techniques and industry best practices, continuously enhancing coaching skills and knowledge.
Ensure all coaching activities adhere to safety guidelines and regulations, prioritising the wellbeing of gymnasts at all times.

Employee - Air Nation - St Helens

(2024-01 - 2025-09)

Worked as a team member at Air Nation St Helens Inflatable Park, contributing to the smooth operation of the park.
Greeted and checked guests in at reception, providing wristbands for each timed session and keeping track of people exiting and entering the equipment.
Assisted in ensuring the safety and enjoyment of park visitors by adhering to safety protocols and providing excellent customer service by serving customers with food and drinks in the cafe area and greeting the public at the front desk/ reception area.
Collaborated with colleagues to set up and dismantle inflatable structures, ensuring a safe and fun environment for guests.
Actively engaged with visitors, providing guidance and assistance as needed.
Demonstrated strong teamwork and communication skills in a fast-paced and dynamic work environment.
Maintained a clean and organised park area - contributing to a positive guest experience, as well as toilet area - ensuring that all three toilets were sanitary and cleaning them if not up to hygiene standards.
Adapted quickly to changing circumstances and effectively resolved any issues or challenges that arose.
Displayed a positive and friendly attitude, creating a welcoming atmosphere for guests.

Gymnastics Coach - Urban School of Gymnastics - Warrington

(2024-07 - 2024-08)

Provide hands-on coaching and instruction to both recreational and squad gymnasts, focusing on improving their routines and overall performance.
Develop and implement personalised training plans for individual gymnasts, tailoring exercises and drills to their specific needs and goals.
Successfully teach and demonstrate proper technique and form, ensuring the safety and wellbeing of all gymnasts.
Foster a positive and supportive training environment, motivating and encouraging gymnasts to reach their full potential.
Regularly assess and evaluate gymnasts' progress, providing constructive feedback and guidance for improvement.
Maintain clear and open communication with parents and guardians, keeping them informed of their child's progress and addressing any concerns or questions.
Stay up-to-date with the latest coaching techniques and industry best practices, continuously enhancing coaching skills and knowledge.
Ensure all coaching activities adhere to safety guidelines and regulations, prioritising the wellbeing of gymnasts at all times.

MVP Ambassador - Merseyside Youth Association - St Helens

(2022-10 - 2023-06)

Served as an MVP Ambassador for Merseyside Youth Association's Mentors in Violence Prevention (MVP) programme, delivering impactful lessons to year 7 pupils on hard-hitting topics in the world.
Explored and challenged the attitudes, beliefs, and cultural norms that underpin gender-based violence, bullying, and other forms of abuse, fostering a safe and inclusive environment for discussion and learning.
Facilitated discussions and activities that explored various scenarios involving behaviours such as name-calling, sexting, controlling behaviour, and harassment, empowering individuals to become active bystanders and support their peers.
Promoted positive mental health and resilience among young people, providing them with the language and framework to navigate challenging situations and build healthy relationships.
Emphasised the importance of adopting a bystander approach, encouraging individuals to intervene and challenge harmful behaviours in a safe and supportive manner.
Developed leadership skills among participants, fostering a sense of responsibility and empowerment to create positive change in their communities.
Raised awareness about the scope of violent behaviour and its impact on individuals and society, promoting empathy, understanding, and a commitment to creating a violence-free environment.
Challenged victim-blaming attitudes and behaviours, promoting a culture of accountability and support for survivors of violence.