Dave Hobson
Field Service Technician
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About
A versatile and highly skilled Field Service Technician and former Warehouse Supervisor with a strong background in electro-mechanical maintenance, software troubleshooting, and team leadership. Proven track record of diagnosing complex technical faults, managing large-scale stock/logistics, and maintaining exceptional client relations across the North West. Adept at working under pressure, managing shift operations, and utilizing data systems (Sage/SNAP/Citrix) to optimize productivity.
Fully mobile with a clean UK driving license and a diverse technical, health and safety, and leadership certification portfolio.
Experience
Field Service Technician - Light and Wonder - Manchester
(2023-06)
Provide comprehensive field-based maintenance, troubleshooting, and installation of gaming terminals across the North West region.
- Perform root-cause analysis and hardware fault-finding down to the component level; replace faulty parts and maintain PCs.
- Reimage terminal software, configure networks, and ensure optimal uptime for client equipment.
- Manage regional vehicle stock, performing daily audits to ensure part availability for first-time fixes.
- Deliver excellent customer service, serving as the technical face of the company on-site.
Warehouse Supervisor - Comfy Quilts Ltd - Manchester
(2014-11)
Supervised warehouse operations, ensuring 24-hour production lines were supplied with materials 3 days in advance.
- Managed dispatch logistics, building loads according to dispatch sheets, and coordinating stock transfers between depots.
- Utilized Sage and SNAP inventory systems to input orders, process production put-aways, and create work orders.
- Championed 5S Lean principles across the facility to maintain a safe, clean, and efficient working environment.
- Coordinated closely with shift and warehouse managers to consistently hit and exceed operational targets.
General Assistant - McBrides - Manchester
(2012-07 - 2014-10)
Worked across production and warehouse teams to ensure goods were safely and correctly packed.
- Coordinated with the blow-mould department to retrieve stock from racking and keep production lines moving efficiently.
Senior Supervisor - Railgourmet UK - Manchester
(1999-09 - 2011-01)
Supervised daily shifts, ensuring accurate train deliveries and inputting complex order data into Citrix.
- Handled staff development, including conducting performance appraisals and implementing training plans.
- Successfully managed a standalone service centre for a 3-month period, meeting all corporate KPIs.
Education
GCSE or Equivalent
NVQ Level 2 - Warehouse and Storage
