Euan McKay

A highly skilled and self-motivated Field Service Technician with extensive experience in the installation, maintenance, and repair of domestic and commercial appliances. Demonstrates strong diagnostic and problem-solving abilities alongside excellent customer service and communication skills. Reliable and punctual, with the ability to work independently and manage workload efficiently.

Experienced in resolving customer escalations and delivering effective outcomes. Strong understanding of health & safety, electrical compliance, and environmental regulations.

Professional Field Service Technician at Miele (2021-01 – Present)

Specialising in commercial and medical-grade appliances across healthcare, laboratory, and hospitality environments.

• Diagnose, service, and repair commercial appliances including laundry systems and laboratory washer-disinfectors
• Carry out preventative maintenance and electrical safety testing
• Install and commission equipment to regulatory standards
• Perform and document IQ/OQ validation testing
• Provide technical reports, estimates, and customer support
• Manage schedules, routing, and parts inventory

Domestic Field Service Technician at Miele (2019-02 – 2021-12)

• Diagnose and repair a full range of domestic appliances
• Install appliances in domestic and showroom settings
• Use diagnostic and safety testing equipment
• Manage invoicing, stock, and reporting

Field Service Technician at BSH Group (2016-01 – 2019-02)

• Service and repair Bosch, Siemens, Neff, and Gaggenau appliances
• Use advanced diagnostic tools
• Deliver high-quality customer service

Senior Engineer at Indesit / Whirlpool (2013-01 – 2016-12)

• Conduct safety inspections, installations, and emergency repairs
• Specialise in refrigeration system repairs
• Mentor junior engineers and carry out audits

Domestic Appliance Engineer at A1 Repairs (2006-01 – 2013-12)

• Repair appliances in workshop and field settings
• Recondition appliances for resale
• Manage stock and installations

Duty Officer at South Lanarkshire Leisure (2002-01 – 2006-12)

• Managed leisure facility operations
• Supervised staff and delivered training
• Ensured compliance with safety standards

Higher in English

Higher in Physical Education

Higher in Biology