David Brennan

Experienced Account Manager and Operations Professional with over 20 years of success managing client relationships, delivering customer-focused solutions, coordinating complex projects, and supporting large-scale events. Having progressed through multiple promotions within the same organisation, I have built a strong reputation for leadership, reliability, commercial awareness, and exceptional customer service. I bring extensive experience in stakeholder management, account development, team leadership, training, reporting, operational delivery, and project coordination.

Alongside my corporate career, I have successfully founded and managed an independent record label and events business, organising festivals and live events across the UK and Europe. A proactive and adaptable professional with excellent communication, organisational, and problem-solving skills, seeking to transfer my broad experience into a new challenge.

Senior Account Manager at The Ticketline Network Ltd. (2025-04 – Present)

• Lead and support a team of Account Managers, providing coaching, guidance, and operational support.
• Manage key client relationships, ensuring high levels of satisfaction, retention, and service delivery.
• Coordinate client requirements across ticketing operations, staffing, event delivery, and customer access management.
• Oversee the onboarding of new clients, including contract discussions, implementation, and expectation management.
• Deliver training and ongoing support to clients and colleagues on ticketing systems and operational processes.
• Act as a primary point of contact for escalated issues and complex customer requirements.

Account Manager at The Ticketline Network Ltd. (2006-02 – 2025-04)

• Managed a portfolio of client accounts, supporting event delivery and ongoing account development.
• Coordinated the setup and management of event information across internal systems and digital platforms.
• Produced detailed sales reports, performance analysis, and commercial insights for clients.
• Supported marketing activity by helping clients maximise visibility and ticket sales.
• Built long-term client relationships through responsive communication and excellent service delivery.
• Worked cross-functionally with internal departments to ensure client requirements were met effectively.
• Promoted and developed additional business opportunities through an in-depth understanding of client needs.
• Managed post-event reporting, financial reconciliations, and customer data analysis.

Call Centre Operator at The Ticketline Network Ltd. (2004-03 – 2006-02)

• Assisted customers with event bookings and ticket purchases.
• Handled customer enquiries, complaints, and issue resolution in a professional manner.
• Maintained accurate records and customer information across multiple systems.
• Developed strong communication, customer service, and administrative skills in a fast-paced environment.

Founder & Event Organiser at Abattoir Blues Records & Promotions (2010-10 – Present)

Founded and continues to manage an independent record label and promotions company. Established a successful independent record label and events business. Developed an annual festival that has expanded from Manchester to locations across England, Scotland, and France. Successfully managed multi-venue events involving artists, suppliers, staff, and stakeholders.

• Organising live music events and festivals.
• Managing project planning, logistics, and event operations.
• Booking artists and negotiating agreements.
• Developing and implementing marketing and promotional campaigns.
• Managing supplier and stakeholder relationships.
• Overseeing digital marketing activity and online content.
• Managing website updates and customer communications.
• Coordinating email marketing and subscriber engagement.
• Stage management and on-site event delivery.

Co-Founder & Event Organiser at Salford Shortz Film Festival (2002-12 – 2004-12)

• Co-founded and helped develop an independent short film festival.
• Coordinated publicity, promotion, and audience engagement activities.
• Liaised with filmmakers, celebrity guests, media representatives, and the general public.
• Managed ticket sales, programme production, and event administration.
• Represented the organisation in media interviews and television appearances.

BA (Hons) in Television & Radio – University of Salford (2001 – 2003)

A Levels – Cardinal Newman RC Sixth Form College (1997 – 1999)

GCSEs – Holy Cross RC High School (1992 – 1997)