David Campbell

Leads by example to motivate and engage driven staff for continued KPI achievement. Plans strategically to meet business budget, performance and quality goals. Demonstrated ability to successfully manage services that exceed customer expectations. Skilled in sales, change management, digital transformation, problem solving and staff development.

• Played a pivotal role in increasing revenues and profitability through the development and implementation of customer contact and communication strategies.
• Successfully turned around performance and customer service shortcomings within a 100-seat contact centre.
• Implemented a targeted contact and communication strategy using a bespoke CRM solution, resulting in a 100% increase in annual revenues (£1.5m to £3m over two years) and enhanced profits.
• Managed full P&L responsibilities for setting up and directing customer contact activities, including commercial strategy development, CRM solutions implementation, staff resourcing, omnichannel services, digital communications, and client relationship management.
• Contributed significantly to corporate and commercial strategies and policies, business transformation, new business activities, tender responses, and marketing as a key member of Senior Leadership Teams.

Institute of Leadership and Management (Level V) 2007