David Mhlabane
IT Support Technician looking to shadow and Intern
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About
HNC in Computing and IT and Business, CompTIA A+ 2020 ce, MCSA Windows 7, Microsoft Windows Server 2008 Certified | IT Technician | IT Support Volunteer seeking my first entry-level position in IT. I have a passion for all things tech. I looking to put my skills to the test while learning something new in this ever-changing Industry.
At the moment I am looking for the right kind of experience. Exposure to Microsoft Windows in a professional setting, exposure to ticket systems and service systems. I am also open to an internship.
My personal IT experience
- used the cd-rom slot with an adapter to add a primary ssd
- clean install of a laptop to Windows 10 Pro. It was previously Windows 7
- Installed open office suite
- using oracle virtual box to create a windows 10 and CentOS 7 image with preinstalled software
- Printer setup with wireless printing
- Manual setup of IP Addresses as needed
- operating systems knowledge: Windows 10, CentOS 7, MacOSX, Android
- replaced the laptop CPU cooling fan
- Installed Windows 10, CentOS Virtual machines
- Created a share volume on my pc, linking it to my virtual machine
- Disk imaging via Clonezilla using network book
- changed power cable for the battery inside the laptop · hdd to ssd upgrade · lenovo x1 carbon linux centos disk imaging
- replaced laptop screen(it was damaged).
- upgraded the wifi and ram on my laptop.
- setup an additional router to improve wifi signal in my SOHO
- added switches to all rooms to connect more devices
- setup and use of remote desktop from laptop to Desktop
Experience
Jun 2022 - Present Catbytes
POSITION HELD: Volunteer IT Support Technician
- Install Windows 10 to desktops laptops
- Data entry using a scanner, inventory software to keep laptops
- Testing hardware equipment
- Adhere to proper installation and troubleshooting policies
- Hard disk imaging and secure erasure
- Device labelling
- Laptop assembly and disassembly
- Perform customer service for people at the centre. Help them use and gain knowledge and the skills to use computers and cellphones. For example, WhatsApp, weight watchers, using their emails, taking and emailing photos, eBay, etc.
- Data entry through a custom browser-based database. The database is for inventory management
Jan 2020 - Present Unemployed
POSITION HELD: seeking to change career
Aug 2018 – Jan 2020 Camara Learning
POSITION HELD: Volunteer IT Support Technician
- Imaging Mac and Linux OS to desktops and laptops
- Data entry using a scanner, inventory software and Excel to keep track of monitors, PC towers, laptops and Apple Macs
- Secure BIOS
- Testing hardware equipment
- Adhere to proper installation and troubleshooting policies
- Hard disk imaging and secure erasure
- Device labelling
- Laptop and desktop assembly and disassembly
POSITION HELD: seeking to change career
Oct 2014 – Jun 2017 Dairy Crest
POSITION HELD: Kitchen Porter
- Cleaned dishes and helped out with deliveries
- Basic food prep, cleaned and set up the restaurant
- Adhered to health and safety standards
- Assisted the front of house staff as required
POSITION HELD: Kitchen Porter
- Cleaned dishes and helped out with deliveries
- Basic food prep, cleaned and set up the restaurant
- Adhered to health and safety standards
POSITION HELD: Kitchen Porter
- Cleaned dishes and helped out with deliveries
- Basic food prep, cleaned and set up the restaurant
- Adhered to health and safety standards
POSITION HELD: Cleaner
- Swept floors, mopped, vacuumed, deep cleaned and took out the rubbish
Education
Oct 2020 – Sep 2021 Open University
Certificate in Computing & IT and Business
First Year Complete
2020 Certification through ITCareerSwitch Ltd
CompTIA A+ CE
2015 Certifications through Self-Study
Microsoft
Microsoft Certified Professional
Network Infrastructure Server 2008 R2
Enterprise Desktop Administrator for Windows 7
Windows 7 Configuring
Active Directory Configuring Server 2008 R2
2000 – 2004 Hermain Gmeiner High School - Swaziland
GCE O-Levels
Math D, English D, Geography D, History B, Biology B, Science(Chemistry, Physics) C, Accounting E.
