Timilehin Bewaji

I am an IT specialist with CompTIA A+ and CompTIA Network+ certified, I possess a solid foundation of knowledge and skills that are highly valued in the field of information technology. These certifications demonstrate my proficiency in essential IT areas and make me a versatile professional capable of handling various tasks and responsibilities.

My dual certification together with my hands on experience showcases my commitment to continuous learning and staying current with industry standards. It reflects my dedication to professional development and positions me as a well-rounded IT professional capable of addressing the diverse challenges that organizations face in the ever-evolving world of technology.

Field Service Technician – Getronics, Cardiff  

Jul 2023-PRESENT

• Delivered comprehensive hardware technical and break fix support on laptops, desktops, workstations, tablets, printers, and servers to both commercial and residential clients, resolving 100+ issues weekly with a 95% satisfaction rate.
• Recognized and rectified hardware and software issues on a timely basis, minimizing disruptions and ensuring seamless operations; decreased troubleshooting time by 30%.
• Ensure assigned incidents are monitored, updated, and progressed in the system real time. 
• Co-ordinate between clients and vendors to ensure timely resolution of problems. 
• Led cross-functional collaboration to diagnose and resolve network-related incidents; provided technical support and clear communication, resulting in a 35% decrease in average incident resolution time and ensuring uninterrupted service delivery.
• Minimized downtime by 30% through maintenance and swift troubleshooting, minimizing disruptions to client operations.

Professional Experience

IT Technician - Kreateng Company, Lagos State 

Sep 2021-Jun 2023

• Managed and maintained Office 365 environment, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Established the design, deployment, and migration of Office 365 services, optimizing business productivity and collaboration.
• Streamlined user and group administration in Active Directory, resulting in a 40% reduction in user onboarding time and improved security permissions across the organization.
• Developed a novel troubleshooting flowchart that streamlined the identification and resolution of common technical issues. This resource reduced the time required for issue resolution by 25%, improving overall efficiency.
• Responded promptly to all incidents and requests in accordance with customer incident center guidelines, delivering exceptional customer service and maintaining a courteous demeanor, resulting in a 98% customer contentment score.
• Executed on-site installations, maintenance, and repairs for a diverse range of clients, ensuring 99.9% uptime and customer satisfaction.

UNIVERSITY OF SOUTH WALES. MSC IN MANAGEMENT (Apr 2023)

FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE (FUTA). BTECH IN PHYSICS. (Nov 2016)

HOBBIES/INTEREST Photography