Argy Liatsis

Proactive, self-motivated and confident IT Technician with over 4 years of IT support and customer service experience, and more than 4 years of experience building, maintaining and installing computer hardware/software.

AKKODIS 2021 – 2023

Application IT Analyst

• Delivered backup and support for the Epic Cupid HSCNI project via Teams.
• Authored technical specs for bespoke software and contributed to SDLC docs.
• Engaged stakeholders on a weekly basis.to capture software configuration requirements.
• Completed comprehensive training modules on Data Protection and GDPR principles.
• Contributed to Service Delivery Management process during ERP software implementation.
• Took ownership of operational project data and provided reports to project managers.

Application Hardware Support Analyst

• Provided in-house software support from basic software tools (Microsoft Office, etc.) to bespoke/in-house software for a team of eight (8) members.
• Installed and configured physical local area networks for company clients.
• Handled customer ticket requests as 1st line support via Zendesk about bespoke software.
• Provided 2nd line support while working at clients’ sites.
• Used Active Directory to accommodate new and old company system users
• Captured user requirements about bespoke software as part of stakeholder management.
• Participated in bespoke software quality assurance during testing phase(s)
• Took ownership and authored tech and application manuals for in-house, bespoke software.

BSc (Hons) in Computer Science - The University of Sheffield (Graduation year - 2019)

MSc in Technology Management - The Open University (Milton Keynes) (Currently Studying)