David Murphy

Experienced sales and account-management professional with a strong background in B2B customer relationships, account development, order management and customer service. Proven experience generating sales through new and existing accounts, cross-selling and upselling, preparing quotations, managing customer enquiries and working with internal teams to deliver an effective customer experience. Confident using Dynamics 365 CRM and Business Central, with earlier leadership experience covering workload planning, performance reporting, training and escalation management.

Account / Development Manager at TED TODD WOOD FLOORS (2011-04 – 2026-08)

• Managed and developed customer accounts, building strong working relationships with showroom partners and B2B customers.
• Generated profitable sales against targets through account development, prospecting, cross-selling and upselling.
• Handled customer orders by phone and email, prepared quotations and processed online payments through Worldpay.
• Used Business Central for stock and order processing and Dynamics 365 CRM for sales activity, customer records and forecasting.
• Provided product advice and technical support to customers, showroom partners and colleagues.
• Coordinated orders to ensure customers received the correct goods on the agreed date and at the agreed price.
• Maintained regular communication with customers regarding order progress and potential delays, protecting customer relationships.
• Worked across internal departments to identify sales opportunities, resolve issues and support effective forward planning.

Account Manager at FLEXTRONICS (2009-12 – 2011-04)

• Provided quotations for computer components and managed sales of parts to customers.
• Managed price and stock-availability enquiries and uploaded orders to the Baan sales system.
• Issued pro forma invoices and prepared Excel-based reports.
• Supported team administration and day-to-day account-management activities.

Customer Repair Admin Team Leader at FLEXTRONICS (2008-04 – 2009-12)

• Planned and prioritised daily workloads, allocated work across the team and monitored activity.
• Produced daily and weekly performance reports, identifying strengths and areas requiring attention.
• Completed training-needs analysis and implemented training for new starters and new processes.
• Acted as an escalation point, supported technical issues and liaised with HP and internal IT.
• Worked as a systems super-user.

Customer Repair Agent at FLEXTRONICS (2007-03 – 2008-12)

• Managed in-warranty and out-of-warranty repairs and owned customer escalations through to resolution.
• Trained new agents and advised colleagues on processes and procedures.
• Handled out-of-warranty, buyback and upgrade payments and HP escalations.
• Communicated with customers and internal/external departments by phone and email and arranged DPD collections.

Direct Sales Adviser at NTL WORLD (2005-09 – 2007-03)

• Sold telephone, internet and TV services through door-to-door sales and cold calling.
• Followed up customers after installation, took deposits and maintained customer accounts.
• Provided customer service throughout the sales and installation process.

Community Support Worker at LANCASHIRE COUNTY COUNCIL (2004-05 – 2005-09)

• Supported adults with learning difficulties, providing customer-focused day-to-day support and administration.
• Managed client money and bill payments and supported personal life plans.

Operational Support Grade at HM PRISON SERVICE – HMP WYMOTT (2002-01 – 2004-05)

• Supervised inmates and maintained accurate administrative records.
• Conducted searches and supported customer-care and care-plan activities.
• Escorted inmates to hospital when required.

Centre Assistant at WARRINGTON COUNTY COUNCIL (2000-06 – 2002-01)

• Worked as duty manager when required, alongside lifeguard, fitness instructor and assistant swimming-teacher duties.
• Provided customer service and first-aid support.

Guardsman at HM FORCES (ARMY) – 1ST BATTALION GRENADIER GUARDS (1991-06 – 2000-06)

• Served as a Royal Guard, infantry soldier and operational driver.
• Developed strong discipline, attention to detail, precision, risk awareness and asset-protection skills.
• Supported high-profile public events, crowd management and strict security protocols for VIPs and high-value assets.

– Warrington Collegiate, Warrington (2001-01 – 2002-12)

– Birchwood High School, Birchwood, Warrington (1988-01 – 1992-12)