Dawn Porter

An enthusiastic professional individual who is looking to utilise my recent skills in clerical/office administration. I am a motivated individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career. I am keen and willing to undertake training associated with the requirements of the job, to expand my knowledge and develop my work practice.

Placement - Citizens Advice Bureau

(2025-02 - 2025-02)

The Citizens Advice Bureau is a charity organisation that assists individuals with a variety of issues and guides them towards solutions. They offer free, confidential and practical advice through online platforms, phone calls, and face-to-face meetings. As a volunteer, my responsibilities included:

• Updating CAB databases and inputting information into call sheets for advisors
• Shadowing advisors and clients during meetings
• Shadowing members of different departments to see how each one worked
• Completing documents and letters that needed to be sent out to clients

Customer Service Advisor - Teleperformance

(2018-12 - 2019-01)

Eon is one of the biggest energy providers in the UK and is passionate about giving its customers the best value gas and electricity available. As an advisor, my responsibilities included:

• Providing friendly, attentive service by promptly responding to customer enquiries and processing requests
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices
• Upselling any products that may be of benefit to customers e.g. Smart meters

English Teacher - ABC Learning Centre - Seoul, South Korea

(2018-03 - 2018-10)

ABC Learning Centre is a private kindergarten based in Seoul, South Korea. The kindergarten caters for children from the ages of 4-10 years old. As an English Teacher, my job included:

• Establishing a safe learning environment to make students feel comfortable, secure and confident
• Working closely with students to ensure delivery of speech and written English was accurate and easy to comprehend
• Updating parents on children's development through uploading content onto the necessary kindergarten social channels
• Vacuumed, swept, mopped and polished floors to create pristine environments

Team Member - Showcase Cinemas

(2015-02 - 2018-03)

Showcase is a leading multi-national cinema chain and is eager to deliver the very best cinema-going experience. As a General Team member, I was committed to providing an outstanding customer experience. My key responsibilities included:

• Processed admission payments and provided receipts to maintain proof of purchase
• Cleaned lobby, removed litter and disposed of rubbish to maintain a tidy appearance and comply with sanitation standards
• Attended pre-event usher meetings to discuss requirements, assignments and protocol
• Drove team success by completing allocated tasks quickly and accurately

BA Hons - Media and Communication - Glasgow Caledonian University (2013-09 - 2017-06)

HNC - Radio Production - Reid Kerr College (2012-09 - 2013-06)

NC - Media Production - James Watt College (2011-09 - 2012-07)