Dayle Clark

Results-driven Systems Engineer with over 10 years of progressive IT experience spanning infrastructure engineering, cloud architecture, and platform automation. Proven ability to design and deliver resilient, secure, and scalable environments for organisations ranging from large retailers to financial services providers. Committed to ISO 27001 compliance, automation-first principles, and 24/7 service excellence.

Systems Engineer - Objectway

(2022-03)

As part of an eight-strong engineering team, I design, implement and support new and existing platforms for a leading fintech SAAS provider serving over 4,000 users of in-house banking software.

• Designing and maintaining highly available infrastructure aligned with ISO 27001 security best practices.
• Driving an automation-first culture, reducing manual intervention through Terraform, Ansible, and Azure DevOps pipelines.
• Ensuring 24/7 service continuity for enterprise banking software and its underlying infrastructure.
• Providing technical guidance and knowledge transfer to staff and colleagues across the business.

Cloud & Data Centre Specialist - Central England Co-Operative

(2021-03 - 2022-03)

As one of two senior engineers in a fast-evolving retail environment, I architected, deployed and supported platforms for 8,000+ users. Working closely with the security team, I delivered:

• Full review and optimisation of the Azure cloud environment, Office 365 tenant, and WAN/LAN infrastructure.
• Improved DR procedures and cloud governance, embedding security-first principles into all new solutions.
• Implementation of ITIL-aligned practices to streamline change and incident management processes.

Infrastructure Engineer - Idox Health - Barton-under-Needwood

(2019-06 - 2021-03)

Responsible for maintaining a highly available hosting environment delivering critical NHS applications 24/7 across a team of three.

• Resolved over five years of accumulated critical vulnerabilities by designing and implementing an automated patching schedule via SCCM, significantly reducing the organisation's risk profile.
• Reviewed and hardened firewall rule sets to bring infrastructure in line with security best practices.
• Strengthened server security through LAPS deployment, VLAN access reviews, and load balancing improvements.

Infrastructure Support Engineer - Arden University - Coventry

(2017-05 - 2019-06)

As a key engineer in a small team, I managed the full lifecycle of the university's Hyper-V platform, Meraki network, Nimble storage, and growing multi-site infrastructure:

• Played a leading role in migrating the Coventry HQ to new premises, deploying an entirely new Meraki network and 5-node Dell Hyper-V cluster.
• Configured and rolled out remote campus infrastructure across multiple regions, including image deployment, SCCM patching, WAN/VPN setup, and onsite SAN.
• Acted as a key stakeholder in IT projects, advising on and implementing solutions to support rapid business growth.

IT Support - Arden University - Coventry

(2017-05 - 2018-05)

Provided broad IT support from end-user helpdesk through to Windows Server builds and infrastructure deployments. Recognised for strong customer service skills and rapid learning, and quickly became an escalation point for junior service desk colleagues.

User Support Officer - Paragon Finance - Solihull

(2013-08 - 2017-05)

Supported over 1,000 users in an FCA-regulated financial services environment. Developed a deep understanding of compliance requirements alongside hands-on SCCM experience, including involvement in large-scale Windows 8.1 deployment projects with minimal business disruption.

IT Apprentice - Service Birmingham - Birmingham

(2011-09 - 2013-07)

Foundational IT role rotating across multiple departments, building broad experience in desktop support, large-scale laptop deployments, specialist software configuration, and user education. Managed the deployment of replacement devices for senior council members and delivered project-managed rollouts with minimal disruption.

A-Levels - Business Studies, Physical Education, Applied ICT - John Willmott School

GCSEs - Including English and Mathematics - John Willmott School