Debbie Hills

I am a highly experienced, reliable and approachable customer service and administration professional with over 30 years’ experience working within the NHS, including extensive experience as an A&E Receptionist. Throughout my NHS career, I have worked in busy and challenging environments where professionalism, confidentiality, accuracy and the ability to remain calm under pressure are essential. I am confident communicating with patients, relatives, colleagues and healthcare professionals.

I am now looking for a new opportunity where I can use my considerable experience and transferable skills, particularly in reception, administration, healthcare administration, GP surgery or customer service roles, either full-time or part-time.

A&E Receptionist / Administrator at East Sussex Healthcare NHS Trust (2021 – 2026)

Worked within a busy A&E department providing a professional and efficient reception and administrative service to patients, relatives, clinicians and other healthcare staff.

• Welcoming and assisting patients attending A&E.
• Registering patients accurately and efficiently.
• Handling confidential patient information in accordance with NHS requirements.
• Using PAS, Nervecentre and other in-house computer systems.
• Answering telephone enquiries and dealing with face-to-face queries.
• Liaising with clinical and administrative colleagues.
• Supporting the smooth running of the A&E reception area.
• Working effectively in a fast-paced environment where priorities could change quickly.
• Dealing with patients and relatives who may be distressed, anxious or upset.
• Maintaining professionalism and confidentiality at all times.
• Ensuring information was entered accurately onto computer systems.
• Carrying out general administrative duties and supporting colleagues when required.

Switchboard / Telecommunications at East Sussex Healthcare NHS Trust (1995 – 2021)

Started my NHS career working within the hospital switchboard before moving into A&E administration following the closure of the switchboard service. During my many years in the NHS, I developed extensive experience in communication, customer service, administration, dealing with members of the public and working within a large healthcare organisation.

• Handling a high volume of telephone calls.
• Providing information and directing calls appropriately.
• Communicating with patients, relatives and NHS staff.
• Dealing with enquiries professionally and sensitively.
• Working accurately under pressure.
• Maintaining confidentiality.
• Working as part of a busy team.
• Developing excellent knowledge of NHS procedures and the hospital environment.

GCSE in English

Further workplace training and experience