Deborah Cumberbatch

I am hardworking and adapt my knowledge to meet any challenges that I am faced with. I strive to carry out any job to the best of my ability and with enthusiasm. I pride myself in being reliable and having the ability to manage multiple work tasks at any one time.

As a result, I prioritise my responsibilities effectively and can manage my time in an astute manner. I am a trustworthy, patient, experienced, competent reliable person who loves a challenge. I can work alone to reach any targets given and can work actively as a team member.

I am now looking for a new challenge to bring my discipline, individual drive, commitment, and can-do attitude to delivering all work scopes safely and on time to a future employer.

Business Manager at Window Worx Ltd / The Wet Room (2019-10 – Present)

• Handling day-to-day operations and responsible for driving sales within the company.
• Completing all customer orders from taking the order to ensuring correct products are available and delivered.
• Managing a small team of staff, completing relevant training sessions, rotas, managing holidays and sickness and completing performance reviews.
• Liaising with customers, suppliers, tradesmen and directors.
• Planning and designing bathrooms on CAD system.
• Establishing professional and effective working relationships with clients and colleagues.
• Personable, professional and diplomatic, communicating effectively at all levels.
• Responding promptly and effectively to changing circumstances, planning for contingencies and managing priorities.
• Supporting the organisation in several ways, such as internal and external communications and much more.
• Managing queries and multiple daily tasks that need to be resolved, ensuring overall smooth running of the team.
• Implementing and supporting effective working practices and systems as required to improve work scope delivery.
• Using excellent communication skills at all levels while remaining dedicated to ensuring understanding of company requirements and procedures.
• Managing and organising multiple tasks to meet deadlines whilst effectively by prioritising my workload.
• Working in a fast-paced high-pressure environment with the ability to consistently meet deadlines with the highest quality whether working solo or as part of a team.

Showroom Assistant at Waterworks Studio Ltd (2017-04 – 2019-10)

• Responsible for opening and closing the showroom
• Greeting clients face to face and answering customer queries via the phone and online.
• Assisting customers with product choice following designers plan and measurements.
• Promoting company through social media and website.
• Ordering products for clients from various suppliers to set deadlines for installation.
• Using computerised systems including excel to maintain client records and complete itemised quotes and invoices.
• Booking appointments for home visits with company designers
• Completing all administration tasks as required, such as filing, emailing, photocopying and shredding.
• Using excellent teamwork skills whilst working with colleagues.

Telesales Executive at Unitel Direct LTD (2015-01 – 2016-12)

• Making outbound business to business telesales calls, promoting a range of products to new clients.
• Conveying technical information to clients in a clear concise manner.
• Closing sales and maximising every sales opportunity.
• Performing administrative duties in the form of invoices and reports.
• Using the latest sales software.

Private Caregiver (2008-01 – 2015-12)

• Responsible for administering medications, supporting housing matters, tenancy agreements, making and attending appointments with individuals.
• Liaising with relevant bodies including social workers, psychiatrists and Drs to ensure positive outcomes.
• Motivating and encouraging self-care needs and assisting where necessary.
• Supporting individuals with bill payments, shopping, managing money and helping them to lead an independent life within the community.

(2005-01 – 2011-12)

• Supporting with all administrative duties including preparing quotes and estimates, profit and loss, organising training opportunities and chasing overdue payments.

Assistant Manager at Vodafone Retail Ltd (2000-01 – 2008-12)

Bar Person at Cemetery Cottages Club (1998-01 – 2002-12)

A' Level in English Literature, AS English Language, 9 GCSE'S including English and Maths