Donna Melrose
Hospitality & Retail Leader | Operations, Team Management & Food Safety
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About
Results-driven hospitality and retail leader with 30+ years across food service, financial services, and retail management. Proven track record in team supervision, HACCP compliance, and delivering exceptional customer experiences in fast-paced environments.
Experience
Shift Supervisor - Greggs - Prestonpans
(2024-06)
- Lead daily café operations including stock control, cash handling, and staff coordination across opening and closing shifts
- Enforce HACCP and food safety compliance across all service areas, maintaining consistently high hygiene and quality standards
- Resolve customer complaints independently and optimise staff positioning during peak periods to drive operational efficiency
Bureau Manager - Travelex UK Limited - Musselburgh East and Carberry
(2010-04 - 2024-05)
Led a bureau team to consistently achieve and exceed sales targets. Oversaw all foreign exchange operations including cash flow, compliance, and audits.
- Managed bureau operations for 14 years, overseeing staff training, performance reviews, rota scheduling, and payroll queries
- Ensured full AML and financial regulatory compliance, acting as primary liaison for head office, auditors, and external partners
- Built a consistent record of accuracy, operational efficiency, and outstanding customer service in a regulated financial environment
Retail Shop Manager - R.S. McColl. - Edinburgh
(1999-03 - 2010-03)
- Oversaw full store operations including staff recruitment, daily cash reconciliation, and inventory management for 11 years
- Maintained compliance with health, safety, and legal regulations while delivering high-impact customer service and conflict resolution
- Supervised stock ordering and deliveries, reducing waste and improving overall store efficiency
Duty Manager - Burger King BKUK - Edinburgh
(1990-06 - 1999-03)
- Progressed from team member to Duty Manager overseeing kitchen, front-of-house, food safety, and staff training in a high-volume environment
Education
Higher level 2 - Mathematics - Portobello High School (1988-08 - 1989-03)
Higher level 2 - English & Drama - Portobello High School (1987-08 - 1988-03)
