Deepa Vaidya

Senior Executive Assistant to C-Suite Executives

Talent

East Grinstead, Mid Sussex District, West SussexMember since 21 August 2024

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About

Over 14 years extensive experience in Executive support at a senior level, with the ability to manage complex time zones and multiple inboxes with ease and efficiency. The ability to serve as a confident and influential ambassador, representing and shaping a positive culture through the workforce.
Ability to build strong working relationships across organisations and their wider teams, ensuring effective communication.
Leading on presentations, event management and communication briefing, responding on Executive's behalf and representing at key meetings.
Exemplary strategic leadership evidenced by the successful establishment of a subsidiary, generating significant revenue within months, showcasing my ability to drive business growth, collaborating with multidisciplinary teams to drive business objectives and overseeing cost and operational excellence.
Transforming ideas into service delivery, reviewing and resolving issues before escalated.
Exceptional client relationship management, evidenced particularly within UHNWI/HNW and the VIP community, ensuring needs are met with the utmost discretion and professionalism whilst building trusted and lasting relationships.

Experience

The London Clinic, Private Healthcare, Harley Street

2021 to Present

Head of Client Relations & Senior Executive Assistant to the CEO & Medical Director

Direct all facets of branding, marketing, and financial oversight, establishing strong market presence and operational framework. Build and maintain high-trust relationships with elite clientele, ensuring services exceed unique health needs. Institute stringent risk assessment and governance protocols to uphold service excellence and client safety. Foster cross-functional collaboration to streamline contract management and enhance service delivery.

Established a profitable subsidiary for subscription service, showcasing strategic leadership.
Expanded service offerings with VIP healthcare packages, aligning with the Clinic's strategic vision and core values.
Secured £180k in subscriptions in the first year of launching and spurred revenue growth to over £1m through bespoke services in 2023.
Cultivated philanthropic connections resulting in significant donations, boosting the Clinic's service capacity.
Innovated service delivery pathways for premium clients, enhancing access and reducing administrative hurdles.

The London Clinic, Private Healthcare, Harley Street 2019

Executive Assistant to the CEO and Medical Director

Managed CEO and MD's communications, ensuring timely responses to queries and efficient inbox management. Coordinated diaries, ensuring the CEO and MD were well-prepared for all engagements and commitments were fulfilled. Led preparation of key documents for the CEO and MD, enhancing executive communication and reporting. Organised events, managed travel arrangements, and provided on-site support to the Chairman, streamlining executive operations.

Served as Hospital's ambassador, representing the CEO at high-profile meetings and events, shaping positive culture.
Streamlined office operations by introducing electronic record management, significantly reducing paper usage.
Fostered a collaborative environment among EAs, establishing support network and proactive cover arrangements.
Launched interim appraisals for the Executive Board, introducing 'light touch' approach to improving performance evaluations.
Pioneered medical concierge service during Covid, facilitating global healthcare consultations for UHNWI/HNW clients.
Negotiated contracts for subscription service offering 24/7 access to over 800 consultants, providing competitive pricing and premium services.