Business analyst
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Professional with an MSc in Business Analytics & Consulting and 4+ years’ experience in IT services and data analysis. Skilled in client support, incident management, reporting, and stakeholder management, seeking to apply expertise in corporate actions and asset services.
Provided support across incident, problem, and change management functions, ensuring SLA compliance. Documented and escalated risks in line with compliance requirements, reducing operational errors. Collaborated with internal teams, vendors, and stakeholders to resolve issues and maintain service stability.
Created and updated knowledge base documentation to support team troubleshooting efforts. Assisted in reconciliations, reporting, and compliance processes, strengthening governance and controls. Trained and mentored junior team members, fostering collaboration and accuracy under pressure.
MSc in Business Analytics & Consulting
