Derick Boafo
Customer Service professional with 2+ years experience in car wash facility
Talent
LondonMember since May 30, 2026
Outstanding customer service & conflict resolutionUpselling & recommending appropriate services/packagesVehicle inspection & basic customer guidanceTeam collaboration in high-volume environmentsMaintaining cleanliness & safety standardsFriendly, patient and professional demeanorTime management & multitaskingBasic computer literacy (for transactions/membership systems)
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Outstanding customer service & conflict resolutionUpselling & recommending appropriate services/packagesVehicle inspection & basic customer guidanceTeam collaboration in high-volume environmentsMaintaining cleanliness & safety standards
About
Dedicated and friendly Customer Service professional with over 2 years of hands-on experience at a busy car wash facility. Proven track record of delivering excellent customer service, upselling services, resolving issues quickly, and maintaining a positive, welcoming environment even during peak hours. Strong communication skills, attention to detail, and ability to work efficiently in fast-paced, outdoor settings. Seeking to leverage customer-focused experience in a new opportunity.
Experience
Customer Service Attendant / Car Wash Representative - Solus Ltd - Epsom, London
(2024-03 - 2026-03)
- Delivered friendly, efficient customer service to 10+ vehicles daily, greeting every customer with a smile, actively listening to needs, and explaining wash packages/options clearly to ensure satisfaction.
- Consistently achieved high customer satisfaction through attentive service — frequently received verbal compliments and positive online reviews for helpfulness and professionalism.
- Upsold premium washes, detailing add-ons, and unlimited membership programs, contributing to 20–30% increase in average transaction value during shifts (or "increased repeat business through effective membership sign-ups").
- Guided vehicles safely onto the conveyor/track, performed visual pre-wash inspections for potential issues (e.g. loose parts, low clearance), and directed customers appropriately to prevent damage or delays.
- Handled customer inquiries, concerns and occasional complaints calmly and professionally — resolved most issues on the spot, escalating only when necessary.
- Maintained a clean, organized, and safe work environment by regularly cleaning pay stations, vacuums, grounds, restrooms, and equipment.
- Assisted team members during busy periods and trained new staff on customer interaction best practices and safety protocols.
