ASSISTANT GENERAL MANAGER - KOBE STEAKHOUSE
(2025-05)
- Co-managed daily front-of-house operations, ensuring seamless environment management, workflow efficiency, and the achievement of organizational KPIs.
- Led, trained, and mentored a large operational team, fostering a culture of accountability, professional development, and high performance.
- Cultivated a positive, professional workplace climate, significantly boosting employee engagement and visitor satisfaction.
- Oversaw strict inventory control and procurement processes to keep operational costs aligned with quarterly budgets.
GENERAL MANAGER - AROMI CAFFE
(2024-12 - 2025-05)
- Directed comprehensive, day-to-day business operations, ensuring compliance with corporate regulatory standards, health and safety policies (EHO), and facility goals.
- Managed end-to-end recruitment, corporate onboarding, and continuous training programs to scale a highly skilled and efficient workforce.
- Monitored operational budgets, labor costs, and supply chain resources to protect profitability while maintaining premium service standards.
ASSISTANT MANAGER - KIBOU LTD.
(2023-07 - 2024-12)
- Evaluated team performance and implemented targeted coaching frameworks to guarantee flawless front-of-house service delivery.
- Provided cross-functional operational support across multiple administrative and customer-facing departments.
- Spearheaded facilities compliance checks and safety audits, ensuring a secure and welcoming environment for all stakeholders.
- Supported senior leadership in daily resource planning, calendar coordination, and strategic problem-solving.
TEAM LEADER/ TRAINER
(2021-09 - 2023-07)
- Tracked and monitored learner progress against course criteria, providing regular constructive feedback.
- Spearheaded initiatives to recognize and reward outstanding performance, motivating staff to excel in their roles.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimizing waiting times.
STORE MANAGER - CAFFE NERO LTD.
(2017-01 - 2021-09)
- Generated repeat business through exceptional customer service and responded to customer concerns, with friendly and knowledgeable service.
- Prioritized sanitation, safety and health standards in work areas.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Managed sales, reconciled cash and made bank deposits, while performing store opening and closing duties.
- Accurately performed weekly inventory- takings, completing rota and shift patterns, placing and reconciling orders to our suppliers.
BARTENDER - TA BOUCHE CAMBRIDGE
(2019-06 - 2020-03)
- Maintained facility compliances with health codes, sanitation requirements and license regulations.
- Confirmed customers’ ages for alcohol service and discontinued service to intoxicated guests.
- Made product recommendations to customers based on preference, food pairings and special promotions.
NANNY - FAMILY IN LONDON
(2016-06 - 2016-12)
- Supervised children while parents were on holidays, business trips or weekends away.
- Engaged children with games and puzzles, promoting good behavior and passion for knowledge by using positive reinforcement methods.
SOUS CHEF - FEGGOUDAKIS 5* HOTEL GREECE
(2012-06 - 2016-05)
- Created diverse cuisines, including full restaurants, special events, catering and tasting menus.
- Developed recipes and menus to meet consumer demand and align with culinary trends.
- Performed as Head Chef when required to maintain team productivity and restaurant quality.
FACTORY WORKER - MASTIHA SHOP GREECE
(2013-01 - 2015-12)
- Handled heavy machinery in compliance to factory’s safety standards.
- Prepared finished products for shipment.
- Maintained operating equipment and machinery by performing repairs and calibrations.
