Dhan Kaur

Customer-focused professional with extensive experience across healthcare, retail, and administrative environments. Recognised for providing exceptional customer service, handling enquiries with empathy and professionalism, and ensuring smooth day-to-day operations. Skilled in communication, organisation, and working under pressure, with a proven ability to build rapport and deliver a positive experience for patients and clients.

Seeking to apply these skills in a rewarding role and willing to undertake training.

Patient Coordinator - Spa Medica - Birmingham

(2022-01)

• Serve as the first point of contact for patients, offering reassurance and a high standard of service.
• Manage appointments, cancellations, and patient records using internal systems and Microsoft Excel.
• Prepare paperwork, assist with patient flow, and maintain an organised environment.
• Handle patient queries and feedback in person and over the phone, ensuring a positive experience.
• Prioritise tasks effectively in a fast-paced environment while maintaining accuracy and confidentiality.

Receptionist / Optical & Hearing Assistant - Scrivens Opticians - Birmingham

(2021-01 - 2022-12)

• Welcomed and assisted customers with professionalism and care, providing a high-quality experience.
• Managed appointment scheduling, payments, and data entry with precision.
• Supported customers with eyewear selection, fitting, and adjustments based on their needs.
• Explained hearing aid maintenance and use to customers, providing clear aftercare guidance.
• Managed stock displays and maintained an organised front-of-house area.

Carer - Ideal Care Home - Birmingham

(2020-01 - 2021-12)

• Supported elderly dementia patients with social and physical activities, as well as daily care needs.
• Monitored health and wellbeing by recording temperature and observing any behavioural changes.
• Assisted with mobility and safe transfers using appropriate lifting and handling equipment.
• Delivered end-of-life care with compassion, tending to patients' emotional and physical comfort.
• Maintained accurate care records and promptly reported any health changes to senior staff.

Receptionist / Optical Assistant - Specs Eye Centre - Birmingham

(2011-01 - 2020-12)

• Delivered high-quality front-of-house service in a busy optical practice.
• Handled enquiries, appointment bookings, payments, and maintained accurate patient records.
• Dispensed eyewear and supported daily practice operations with efficiency and attention to detail.
• Took key-holding responsibilities and maintained a safe, organised, and tidy work environment.

Receptionist / Optical Assistant - Eurospex Opticians - Birmingham

(2007-01 - 2011-12)

• Delivered excellent front-of-house service, greeting patients and managing appointment bookings.
• Answered phone calls, handled enquiries, and provided accurate information about services.
• Dispensed eyewear and contact lenses, ensuring correct fit and customer satisfaction.
• Processed payments, managed invoices, and maintained accurate records of transactions.
• Made hospital referrals, prepared correspondence, and maintained filing systems.
• Upheld cleanliness, safety, and efficiency within the practice, supporting daily operations.

Optical & Hearing Training - Scrivens Opticians (2021-01 - 2022-12)

Ideal Futures In-House Training - Ideal Care Home (2020-01 - 2021-12)

Optical Training - Specs Eye Centre, (Hilton Hotel) (2018-01 - 2018-12)

Level 2 - Literacy - YMCA (2007-01 - 2007-12)

Business Administration and First Aid - SWEDA (2006-01 - 2006-12)

NVQ Level 2 - Beauty Therapist and Nail Technician - Sandwell College (2003-01 - 2004-12)

CSEs - English, Maths, Shorthand, Typing, Office Practice, Needlework, Home Economics - Handsworth Wood School (1975-01 - 1980-12)