Dhruthika Bgowda

Enthusiastic and reliable restaurant Crew Member with experience in front desk and administrative roles with customer service and food handling in fast-paced environments. Proficient in managing multi-line phone systems, scheduling appointments, and providing exceptional customer service, taking orders, preparing food,

and maintaining cleanliness and sanitation standards. Available for flexible shifts, including nights and weekends. Strong teamwork, problem-solving, and multitasking abilities to ensure exceptional dining experiences.

Front Desk Receptionist/Customer Service Representative/Crew member:

Colwick Hall Hotel, Nottingham

04/2024-Current

• Managed front desk activities including answering phones, greeting visitors, and scheduling appointments.
• Coordinated office operations and procedures, including calendar management and visitor management.
• Handled sensitive information with discretion and professionalism.
• Improved customer satisfaction by 20% through exceptional service and attention to detail.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Managed customer orders utilized Point of Sale (POS) systems for transactions and maintained accurate records.
• Assisted in seating arrangements, reservation management, and maintained cleanliness standards.
• Handled cash transactions and ensured proper cash handling procedures.

Program and Client Co-ordinator

Quantum Learning , India

01/2022-11/2023

• Post training generate data of Schools/colleges and universities connects through
• data mining techniques taught during training.
• Coordination with the Head of the institutions for arranging the webinars /
• Counselling the candidates / students / working professionals on different –
• different technologies like Data Science / Machine Learning / Python / Java etc.
• Internal team Coordination with the team members.
• Sharing the proper information with the clients on time (email/SMS).
• Involvement in other activity if company is launching new products and guidelines.
• Coordination for the Batches with the college authorities and checking the
• trainer available at our end and then scheduling of the batches.
• Checking the quality of the training and all the material and certification received
• by the students or college on time.
• Time to time follow ups with the colleges and building up the relationship to get the new business from them.

Bachelor’s degree in Computer Application

R N S Institute of Technology, Bangalore University

2020-2023

Masters in International Business

University of Leicester

2024-2025