Kashif Iqbal

A motivated and creative Tourism and Hospitality Management graduate with a 2:1 from Coventry University. Previous experience working as a Prepayment Customer Service Representative at Shell Energy with a proven ability to provide excellent customer service, resolve customer issues, and work as part of a team. Skilled in time management, communication. and experienced in meeting deadlines and working under pressure. Eager to learn new things and always looking for ways to improve skills.

Prepayment Customer Service

Shell Energy 26/06/23 - 15/09/23

• Answered calls from customers and helped to solve their issues in a timely and efficient manner.
• Used software to track previous customer interactions to ensure past and current issues were resolved.
• Searched through databases to find information and resolve customer queries.
• Updated databases to ensure that they were accurate and up-to-date.
• Emailed customers to provide updates on their accounts and to resolve any outstanding issues.
• Worked within a team to resolve customer issues and ensure that customers were satisfied with the service they received.
• Learned new systems and processes quickly and efficiently.

Creative Alliance Nov 2023- Feb 2024

• Learned graphic design principles
• Learned video editing principles with the program Capcut
• Learned image manipulation techniques and typography

Coventry University

2019 - 2022

2:1 BA Tourism And Hospitality Management

CTH Level 6 Professional Diploma in Tourism and Hospitality Management

Sidney Stringer Academy

2012 - 2019

• 3 A-Levels 
• EPQ
• 10 GCSEs