Diana Ombui
Hospitality Professional – Housekeeping & Guest Services
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About
Dedicated hospitality professional with over 5 years of experience in luxury hotels and international hospitality brands, including Patina Maldives (Capella Hotels), Crowne Plaza, Hilton, and Holiday Inn. Skilled in villa operations, guest service, front office support and maintaining high standards of cleanliness and guest satisfaction. Recognized for Employee of the Month recognition at Patina Maldives for outstanding performance.
Skilled in Opera PMS, guest relations, reservations and luxury service delivery. Fluent in English and Kiswahili with a Certificate in Front Office Operations from Kenya Utalii College.
Experience
Villa Attendant – Housekeeping Department at Patina Maldives, Fari Islands – Capella Hotels (2024-08 – 2026-08)
- Delivered luxury housekeeping services while maintaining high standards of cleanliness, presentation and guest satisfaction.
- Prepared and maintained guest villas according to luxury resort standards.
- Responded professionally to guest inquiries and requests and supported smooth daily operations.
- Coordinated with other departments to ensure seamless guest experiences and service excellence.
- Maintained communication systems, call logs and updated staff directories.
Housekeeping Attendant at Crowne Plaza & Holiday Inn Kuwait – IHG Hotels, Housekeeping Department (2023-09 – 2024-07)
- Cleaned guest rooms and maintained public areas to IHG standards.
- Managed laundry and linen operations and prepared rooms for guest arrival.
- Reported maintenance issues, managed lost and found and controlled inventory.
- Ensured hygiene and safety standards and supported overall hotel operations.
Receptionist at Global Sports Events Qatar (under Living Adventure, managed by Accor) (2022-09 – 2023-01)
- Greeted guests, responded to queries and resolved concerns.
- Managed security, telecommunications systems and handled messages.
- Handled inquiries and complaints via phone, email and correspondence.
- Managed meeting room availability and ensured timely message delivery.
Education
Certificate in Front Office Operations in Front Office Operations – Kenya Utalii College (2018-09 – 2020-05)
Kenya Certificate of Secondary Education in Secondary Education – Kapkiara Girls High School (2014-01 – 2017-12)
Kenya Certificate of Primary Education in Primary Education – Kakuyuni D.E.B (2005-01 – 2013-12)
