Keona Webb
Hospitality & Guest Service Professional
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About
Confident, well-presented and service-driven hospitality professional with experience in fast-paced customer environments. Skilled at delivering attentive guest experiences while maintaining high standards of professionalism, organisation and presentation. Known for creating welcoming environments where guests feel valued and well looked after. Experienced working both independently and within a team to ensure smooth and efficient service during busy periods.
Studied
Level 3 Beauty Therapy, which has strengthened my attention to detail, client care, and commitment to maintaining high professional standards.
Experience
Bartender / Hospitality Staff - Bracknell
(2025-03 - 2025-06)
- Delivered attentive and friendly guest service in a busy hospitality environment
- Prepared and served drinks efficiently while maintaining excellent interaction with guests
- Managed multiple orders while maintaining speed, accuracy and professionalism
- Maintained immaculate bar and service areas in line with high hospitality standards
- Worked collaboratively with colleagues to ensure smooth service during busy periods
- Built positive rapport with guests to create a welcoming atmosphere
Retail Sales Assistant - Next - Bracknell
(2024-08 - 2024-10)
- Delivered friendly and professional customer service on the shop floor
- Assisted customers with product availability, sizes, and promotions
- Maintained organised displays and high shop-floor presentation standards
- Supported till operations during busy periods to reduce queues
- Worked closely with colleagues to ensure smooth daily operations
Cleaner (Part Time) - Forest Cleaning
(2022-04 - 2025-01)
- Maintained exceptionally high cleanliness standards in public environments
- Followed strict health and safety procedures
- Demonstrated strong attention to detail and reliability
- Worked efficiently both independently and as part of a team
Beauty Therapist – Work Placement - Body Image Salon
(2023-10 - 2024-04)
- Delivered professional client care within a customer-focused salon environment
- Supported reception duties including greeting clients and answering calls
- Maintained immaculate treatment rooms and reception areas
- Ensured every client felt welcomed, comfortable, and well looked after
Education
Level 3 Beauty Therapy - Beauty Therapy - Bracknell & Wokingham College
Level 2 Beauty Therapy - Beauty Therapy - Bracknell & Wokingham College
GCSE - Maths - Easthampstead Park Community School
GCSE - English - Easthampstead Park Community School
GCSE - Science - Easthampstead Park Community School
