Internship at United Nations Industrial Development Organisation (UNIDO) (2024-08 – 2024-10)
Internship focused on project delivery, IT support, and digital solution implementation
- Organized, attended, and participated in stakeholder meetings, documenting key discussions and ensuring follow-up on critical action items.
- Assisted in the development and implementation of digital solutions aimed at enhancing organizational efficiency and security.
- Contributed to workshops and discussions on IT innovation, digitalization strategies, and corporate optimization projects.
- Reviewed IT expenditures within the department, calculating total Capital Expenditure (CapEx) and Operational Expenditure (OpEx) for UNIDO.
- Conducted comparative analysis of UNIDO's IT spending against that of other UN organizations, identifying cost trends and potential efficiency improvements.
- Assisted the IT Service Desk team by managing and resolving tickets related to software, hardware, and network issues.
- Allocated and set up IT equipment for stakeholders, ensuring proper configuration and usability.
- Provided technical support and troubleshooting to resolve IT-related challenges efficiently.
- Coordinated with various teams to ensure timely resolution of IT issues, contributing to improved operational workflows.
- Monitored conference meetings, ensuring all IT equipment (microphones, projectors, video conferencing systems, etc.) was properly set up and fully operational.
- Provided real-time technical assistance during meetings to ensure seamless virtual and in-person collaboration.
- Assisted in the development of scalable solutions using content management software, which were successfully integrated into the UNIDO Solution Platform (USP).
DevOps Coordinator at Savills (2022-09 – 2024-07)
Program manager overseeing project delivery, governance, and stakeholder coordination
- Program manager for 5 projects
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
- Organising, attending, and participating in stakeholder meetings.
- Documenting and following up on important actions and decisions from meetings.
- Ensuring project deadlines are met and determining project changes.
- Developing project strategies.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assess project risks and issues and provide solutions where applicable.
- Chair and facilitate meetings where appropriate.
- Allocated team capacity and distributed tasks and responsibilities among project members to ensure optimal performance.
- Utilised strong technical writing skills to create release notes that clearly communicate software updates and new feature introductions to both technical and non-technical audiences.
- Coordinated and submitted change requests for technical improvements, subject to weekly approval through Change Advisory Board (CAB) meetings.
Junior Business Analyst at Sparta Global (2022-05 – 2022-09)
Business analysis and process improvement focused role
- Focal point for Business Process Improvement reviews
- Business process modelling for case study - Deliveroo & Car insurance claim
- Product owner responsibilities
- Road map creation using Jira
- Data Visualisation/ Creating Dashboards using Tableau
Team Leader at CO-OP (2021-08 – 2022-04)
Team leadership role with responsibility for staff management and sales target achievement
- Responsible for managing, monitoring, issuing tasks and creating a motivating work environment for colleagues.
- Responsible for achieving sales targets and management of staff rotas on a weekly basis and analysing stock/products
- Operate an Agile management process for all staff.
- Attend managerial meetings and review store targets, understanding Key Performance Indicators (KPIs) and develop ways of implementing improvements
- Coordinate and plan sales promotions and campaigns.
Junior Project Manager Business Development at SGS (Systematic Global Solutions) FOREX (2019-02 – 2019-12)
Short-term contract focused on business development and project management
- Design and plan marketing strategies to attract new clients, including website design and social media
- Maintain active client relationships for both domestic and international clients
- Responsible for planning meetings monthly to discuss targets and revenue.
- Manage records of clients (in line with required data protection regulations) to assess potential business growth areas.
- Designed and ran development modules to bring new staff up to speed
- Successfully implemented a new marketing strategy to increase revenue.
Senior Sales Advisor - Part Time (during studies) at Vodafone (2017-09 – 2019-02)
Part-time senior sales role with leadership responsibilities
- Co-managing the store with a team of 7 salespeople
- Organise and plan morning briefs to ensure all sales advisors are aware of daily targets.
- Lead, train and develop new employees
- Focal point for store stock and promotional material.
- Regularly achieved top seller of the month; developed a new marketing technique, including a sales pitching, which allowed us to hit sales targets more consistently
Sales Advisor - Part Time (during studies) at EE (2015-08 – 2017-01)
Part-time sales role with customer service and sales strategy responsibilities
- Responsible for promoting offers, negotiating sales, and assessing customer contract requirements.
- Supervised and developed new colleagues.
- Responsible for planning strategic sales techniques and methods to promote sales
- Allocate targets for colleagues daily.
- Achieved top seller of the month (3 times), Received 100% for customer satisfaction three months in a row, Achieved 100% of sales targets (3 times)
