Dijon Graham

Over 5+ years' experience in a high pressure results-orientated environment, hitting and exceeding targets on a regular basis. Possesses astute problem-solving capabilities whilst being able to prioritise tasks and complete projects with proficiency. Competent developing and executing strategies.

Internship at United Nations Industrial Development Organisation (UNIDO) (2024-08 – 2024-10)

Internship focused on project delivery, IT support, and digital solution implementation

• Organized, attended, and participated in stakeholder meetings, documenting key discussions and ensuring follow-up on critical action items.
• Assisted in the development and implementation of digital solutions aimed at enhancing organizational efficiency and security.
• Contributed to workshops and discussions on IT innovation, digitalization strategies, and corporate optimization projects.
• Reviewed IT expenditures within the department, calculating total Capital Expenditure (CapEx) and Operational Expenditure (OpEx) for UNIDO.
• Conducted comparative analysis of UNIDO's IT spending against that of other UN organizations, identifying cost trends and potential efficiency improvements.
• Assisted the IT Service Desk team by managing and resolving tickets related to software, hardware, and network issues.
• Allocated and set up IT equipment for stakeholders, ensuring proper configuration and usability.
• Provided technical support and troubleshooting to resolve IT-related challenges efficiently.
• Coordinated with various teams to ensure timely resolution of IT issues, contributing to improved operational workflows.
• Monitored conference meetings, ensuring all IT equipment (microphones, projectors, video conferencing systems, etc.) was properly set up and fully operational.
• Provided real-time technical assistance during meetings to ensure seamless virtual and in-person collaboration.
• Assisted in the development of scalable solutions using content management software, which were successfully integrated into the UNIDO Solution Platform (USP).

DevOps Coordinator at Savills (2022-09 – 2024-07)

Program manager overseeing project delivery, governance, and stakeholder coordination

• Program manager for 5 projects
• Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
• Organising, attending, and participating in stakeholder meetings.
• Documenting and following up on important actions and decisions from meetings.
• Ensuring project deadlines are met and determining project changes.
• Developing project strategies.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Chair and facilitate meetings where appropriate.
• Allocated team capacity and distributed tasks and responsibilities among project members to ensure optimal performance.
• Utilised strong technical writing skills to create release notes that clearly communicate software updates and new feature introductions to both technical and non-technical audiences.
• Coordinated and submitted change requests for technical improvements, subject to weekly approval through Change Advisory Board (CAB) meetings.

Junior Business Analyst at Sparta Global (2022-05 – 2022-09)

Business analysis and process improvement focused role

• Focal point for Business Process Improvement reviews
• Business process modelling for case study - Deliveroo & Car insurance claim
• Product owner responsibilities
• Road map creation using Jira
• Data Visualisation/ Creating Dashboards using Tableau

Team Leader at CO-OP (2021-08 – 2022-04)

Team leadership role with responsibility for staff management and sales target achievement

• Responsible for managing, monitoring, issuing tasks and creating a motivating work environment for colleagues.
• Responsible for achieving sales targets and management of staff rotas on a weekly basis and analysing stock/products
• Operate an Agile management process for all staff.
• Attend managerial meetings and review store targets, understanding Key Performance Indicators (KPIs) and develop ways of implementing improvements
• Coordinate and plan sales promotions and campaigns.

Junior Project Manager Business Development at SGS (Systematic Global Solutions) FOREX (2019-02 – 2019-12)

Short-term contract focused on business development and project management

• Design and plan marketing strategies to attract new clients, including website design and social media
• Maintain active client relationships for both domestic and international clients
• Responsible for planning meetings monthly to discuss targets and revenue.
• Manage records of clients (in line with required data protection regulations) to assess potential business growth areas.
• Designed and ran development modules to bring new staff up to speed
• Successfully implemented a new marketing strategy to increase revenue.

Senior Sales Advisor - Part Time (during studies) at Vodafone (2017-09 – 2019-02)

Part-time senior sales role with leadership responsibilities

• Co-managing the store with a team of 7 salespeople
• Organise and plan morning briefs to ensure all sales advisors are aware of daily targets.
• Lead, train and develop new employees
• Focal point for store stock and promotional material.
• Regularly achieved top seller of the month; developed a new marketing technique, including a sales pitching, which allowed us to hit sales targets more consistently

Sales Advisor - Part Time (during studies) at EE (2015-08 – 2017-01)

Part-time sales role with customer service and sales strategy responsibilities

• Responsible for promoting offers, negotiating sales, and assessing customer contract requirements.
• Supervised and developed new colleagues.
• Responsible for planning strategic sales techniques and methods to promote sales
• Allocate targets for colleagues daily.
• Achieved top seller of the month (3 times), Received 100% for customer satisfaction three months in a row, Achieved 100% of sales targets (3 times)

Master of Science in Project Management – University of Essex (Online) (2023 – 2025)

BA in Business Management – Roehampton University (2015 – 2018)

BTEC Diploma in Engineering – Richmond Upon Thames College (2012 – 2014)