Dilawar Masih

Being a good team member with adaptable qualities, honest in my duties, eager to help, Punctual, and respectful of everyone at work. I aim to be a valuable team member, gaining exposure and learning opportunities, and becoming a permanent and integral part of the company. I strive to perform at my best at work and adhere to the company's rules and regulations.

I have been working as a Customer Service Advisor at Teleperformance in Manchester since 09 September 2024. I continue to work here, managing DWP Universal Credit claims, benefits, new claims, booking/canceling appointments, and other benefit-related matters.

Customer Service Specialist - Teleperformance - Manchester

(2024-09)

Customer service dealing with Universal Credit (DWP)

• Transferring/auditing money
• Listening to complaints and giving solutions
• Day-to-day expenditure and customer dealings
• Booking and canceling appointments
• Making a summary of complaints and providing solutions with other team members

Event management and Customer services - St Paul Peel Little Hulton

(2022-06 - 2024-09)

Managing and caring for children and old people/Event management

• Organizing and managing events
• Customer dealings, helping with the food bank, Bingo, events, parties
• Buying goods, organizing food, catering, facilitating people, especially old and vulnerable peoples

Services management - St David St Helens

(2021-11 - 2022-06)

Managing and caring for service users and old people/Event management

• Serving, guiding, and managing events
• Customer service to maintain and manage to avoid complaints or solve them with the team

Admin and Complaint Officer - Finance Department - Government of the Punjab

(2013-10 - 2021-01)

Managing, investigating, and solving daily expenditures, invoices, inward and outward goods, solving problems and complaints

• Managing the diary of the officials daily, listening to complaints
• Office posting and transferring, addressing meetings, gathering manually, and using MS PowerPoint
• Applying and typing orders and applications with MS Word
• Investigating and auditing the pay, allowances, and pensions with the team against officials for the service users, giving solutions
• Visiting and investigating the sub-District offices and the safety of the officials and team members

MSc - Health, Social Care and Well-being - University of Greater Manchester (2024 - 2025)

MBA - Hailey College of Banking and Finance, University of the Punjab (2011 - 2013)

MA - Urdu (Language and Literature) (2019 - 2020)