Kenneth Bokota

I am a motivated and reliable individual with experience in customer service, administration, and data entry. I have developed excellent communication skills through assisting customers by telephone and email while maintaining a professional and friendly approach. I enjoy working with people, thrive in busy environments, and take pride in delivering excellent customer service.

I am adaptable, a strong team player, and always willing to learn new skills. I am currently looking for a part-time hospitality position where I can contribute to a positive customer experience while continuing to develop professionally.

Customer Service Advisor - Tectah - Manchester

(2026-04)

• Handled inbound and outbound customer calls, providing support with enquiries and account updates.
• Responded to customer emails professionally while resolving issues in a timely manner.
• Updated and maintained accurate customer records using internal computer systems.
• Assisted customers with document requests and ensured information was processed correctly.
• Delivered excellent customer service while working efficiently in a fast-paced office environment.

Data Entry Clerk - Making Energy Greener - Manchester

(2024-06 - 2026-04)

• Captured and uploaded digital images of building plans, ensuring all records are clear and accurate.
• Organised files into digital folders and naming each document precisely by property address.
• Managed and Compressed folders for secure upload storage.
• Used Google Drive to maintain and manage organised digital records.
• Performed quality checks on files to ensure accuracy before submission.

BTEC Level 3 National Extended Diploma - Computing - Bury College

GCSEs - The Albion Academy