Dominic McNeil

A technically proficient customer-focused professional with a keen eye for accuracy, able to deliver prompt service and manage expectations in a punctual and confident manner to achieve dependable working relationships at any level.

IT Support Technician at Impact IT (2025-10 – Present)

Working for an MSP. Delivered 1st and 2nd line remote and on-site support within agreed SLAs, escalating where appropriate.

• Worked for an MSP delivering 1st and 2nd line remote and on-site support within agreed SLAs, escalating where appropriate
• Troubleshoot Microsoft 365, Intune, Entra ID, VPN, and endpoint security issues
• Administer Exchange Online mailboxes, permissions, distribution lists, and licensing
• Configure and support MFA and Conditional Access, resolving authentication and access issues
• Deploy and manage Windows and macOS devices via Intune, including compliance and encryption
• Use PowerShell for bulk updates and administrative automation
• Maintain clear ticket documentation and root cause notes
• Supported 400+ users across SMEs, professional services, and non-profits, including senior stakeholders such as CEOs, founders, directors, and partners, within reputation-sensitive environments

Trading Assistant at Sainsbury's (2025-07 – 2025-07)

Delivered customer service in a fast-paced retail environment.

• Delivered customer service in a fast-paced retail environment
• Operated tills and PDAs accurately
• Managed stock control and adhered to health and safety standards

IT Support Technician at The Hyde Group (2022-03 – 2023-03)

Provided 1st and 2nd line support to 12,000 users across 15 sites.

• Provided 1st and 2nd line support to 12,000 users across 15 sites
• Resolved hardware, software and network incidents within SLA targets
• Built and deployed devices with required software and security policies
• Managed Active Directory accounts, Microsoft 365 services, and Intune-managed devices
• Delivered secure remote support via Bomgar
• Logged and maintained incidents using Cherwell and CMDB

Technical Support Assistant at FLR Spectron Limited (2016-07 – 2016-07)

Assisted with administrative and spreadsheet tasks and observed remote troubleshooting.

• Assisted with administrative and spreadsheet tasks
• Observed remote troubleshooting and IT support workflows

EDEXCEL BTEC Level 3 Subsidiary Diploma in Science – Kemnal Technology College (2010-09 – 2017-07)

EDEXCEL BTEC Level 3 Subsidiary Diploma in IT – Kemnal Technology College (2010-09 – 2017-07)

EDEXCEL BTEC Level 3 Subsidiary Diploma in Construction – Kemnal Technology College (2010-09 – 2017-07)

GCSE in Mathematics – Kemnal Technology College (2010-09 – 2017-07)

GCSE in English – Kemnal Technology College (2010-09 – 2017-07)

GCSE in Science – Kemnal Technology College (2010-09 – 2017-07)

GCSE in Art – Kemnal Technology College (2010-09 – 2017-07)