Millan Panchal

Customer-focused professional with over 10 years' experience delivering exceptional service and building positive customer relationships in fast-paced environments. Skilled in customer support, problem resolution, communication, client relationship management, and team collaboration. Experienced in managing end-to-end customer interactions through both hospitality and self-employed business ventures, with a strong track record of understanding customer needs, maintaining high service standards, and supporting business growth.

Recently completed a Level 2 Certificate in Principles of Business Administration, and currently undertaking extended travel across South-East Asia, further developing adaptability, organisation, cultural awareness, and problem-solving skills.

Team Member (Front of House) at The Pancake House, Center Parcs (2023-01 – 2026-12)

• Delivered exceptional customer service to high volumes of guests, ensuring positive experiences and encouraging repeat visits
• Acted as the primary point of contact for customer enquiries, dietary requirements, and allergen information
• Assisted in hosting and coordinating dedicated B2B corporate events, trade and networking functions, and business parties
• Resolved customer concerns efficiently and professionally in a fast-paced environment
• Built strong rapport with customers while identifying opportunities to promote products and services
• Processed cash, card, and voucher transactions accurately and responsibly
• Trained and supported new team members
• Frequently recognised for reliability and customer service quality

Custom Shoe Designer at Self-Employed (2018-01 – Present)

• Managed end-to-end client relationships from enquiry through to completion
• Consulted with customers to understand requirements and provide tailored solutions
• Maintained regular communication and managed expectations
• Resolved customer queries promptly and maintained repeat business
• Managed scheduling, invoicing, deadlines and customer communications

Social Media Content Creator at Self-Employed (2018-01 – 2023-12)

• Managed social media accounts across Instagram, X and TikTok
• Created digital content using Adobe Photoshop
• Coordinated communication of fixtures, events and club updates
• Supported audience engagement and community interaction

Catering Assistant at The Restaurant @ Poplars Garden Centre (2016-01 – 2023-12)

• Provided excellent customer service in a busy hospitality environment
• Assisted customers with orders, dietary requirements and recommendations
• Supported corporate functions, B2B events, trade exhibitions, and afternoon tea services
• Processed payments accurately and helped train new staff

Gardening & Pet Sitting at Self-Employed (2013-01 – Present)

• Built trust-based relationships with local clients
• Managed bookings, schedules and customer expectations

Assistant Warehouse Operative at HMA Creative (2015-06 – 2015-08)

• Picked, packed and prepared customer orders for dispatch
• Assisted with warehouse operations and stock handling

Level 2 Certificate in Principles of Business Administration in Business Administration (2026-01)

Higher National Diploma (HND) in 3D Design – Bedford College (2018-01)

A-Levels in Product Design, ICT, Media Studies (2016-01)

GCSEs in Maths, English, Science, ICT and Product Design