Doveegg Akpaloo

Client services professional with 3+ years delivering end-to-end account support, onboarding and issue resolution for global enterprise clients including Pfizer. Adept at managing service delivery, quality standards and cross-functional coordination to ensure consistent client satisfaction, with a BSc in Biomedical Science and ongoing GCP training.

Client Service Associate - TransPerfect

(2025-01)

• Deliver end-to-end client service for an enterprise account portfolio, managing onboarding, delivery and ongoing support.
• Resolve complex client concerns with a consultative, solutions-oriented approach, maintaining service quality and satisfaction.
• Oversee project lifecycles — budgets, timelines, resourcing — ensuring deliverables meet agreed service standards.
• Monitor account health to proactively address service risks and identify improvement opportunities.
• Channel client feedback internally, driving service and workflow improvements.

Account Executive - InnovativeTrials

(2024-01 - 2025-01)

• Provided client service support to senior account managers on global accounts, including Pfizer, throughout the study lifecycle.
• Tracked KPIs and coordinated vendor performance to maintain service quality, even during high-volume periods.
• Led cross-functional meetings to improve service delivery processes, sustaining 95% billable utilisation.
• Completed quality control on study materials and final reports to ensure service standards were met.

Patient Recruitment Coordinator - InnovativeTrials

(2023-01 - 2024-01)

• Delivered recruitment and retention support across multiple clinical studies, coordinating with PRMs and CEMs on service delivery.
• Maintained study trackers and produced regular service-performance reports for clients and stakeholders.

BSc - Biomedical Science - Coventry University (2020-01 - 2023-01)