Dwayne Diah
Customer service assistant
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About
A experienced customer retail assistant with over 10 years of experience allowing me to grow and develop professionally within my career. Throughout my career, I have consistently focused on delivering outstanding customer service and maintaining a well-organized and welcoming store environment. I am looking for a part role that will allow to continue my career in retail whilst learning new practices.
Experience
Customer service assistant - B&M
(2022-10 - 2023-01)
- Replenished stock on the shop floor.
- Took part in sorting through store deliveries, on a weekly basis
- Dealing with all types of queries and complaints
- Customer service provided and dealing with products and services.
Service - ASDA - Luton
(2005-09 - 2022-06)
At ASDA, I prioritise the customer needs and value excellent customer service.
- Supported customers on the shopfloor and car park.
- Successfully assisted customers with their home deliveries
- Experienced working in the Home Leisure department
- Helped customers purchase their items when working on self-scan and scan and go.
Menswear Associate - TK Maxx - Croydon Surrey
(2004-04 - 2005-02)
At TK Maxx, I understood the significance of hygiene standards and the appearance of the store.
- Worked in Menswear Department where I helped customers with their shopping
- Ensured the hygiene of the fitting rooms were to a high standard and safe for use
- Sorted stock, clearance and the latest fashion display
- Focused on providing excellent customer service
Education
Entry level - Maths, English and IT - Barnfield College (2012 - 2013)
Entry Level - Work Preparation programme, Maths, English and Design Technology - Croydon College (1999 - 2000)
NVQ - Maths, English, Design technology, Health & Safety and Computer Literacy - Lambeth College (1998 - 1999)
Secondary school - Maths, English, RSA Computing, Art & Design and Design technology - Bensham Manor School (1989-09 - 1997-07)
